Senior Platform Manager, Trust and Safety Job at Airbnb

Senior Engineering Manager

CaptivateIQ is transforming the way companies plan, manage, and optimize sales p...

Location

Poland

Salary:

Not provided

CaptivateIQ

Expiration Date

Until further notice

Requirements

Extensive software development experience as an individual contributor
A proven track record as an Engineering Manager leading multiple, distributed software engineering teams
A strong product sense and a proven track record of delivering high-quality results across the full product lifecycle
Experience with B2B SaaS products, from backend services and APIs to the critical user-facing workflows they support
Demonstrated ability to provide technical depth, diving deep into complex architectural problems and guiding senior engineers to sound decisions
A strategic thinker, comfortable setting technical vision over a 6-12 month horizon and managing a complex portfolio of projects
Exceptional interpersonal and written communication skills, with a proven ability to collaborate effectively with cross-functional partners in a remote-first environment
A track record of hiring and developing senior talent, with a passion for helping engineers advance their careers
High sense of ownership and a strong growth mindset
you are a collaborative, humble learner who can thrive in a fast-paced environment

Job Responsibility

Lead, inspire, and grow multiple distributed software engineering teams, fostering a culture of high trust and psychological safety
Develop engineering talent through effective coaching, mentorship, and performance management, with a focus on growing senior and staff-level engineers
Own the end-to-end delivery and operational excellence of your teams' portfolio, ensuring critical user-facing systems are reliable and secure at scale
Partner with Product, Design, and other cross-functional leaders to set a clear vision, prioritize roadmaps, and align a long-term strategy that optimizes for the entire organization
Provide technical leadership and direction by setting architectural guardrails and guiding major technical decisions without being a direct code contributor
Establish and uphold rigorous engineering standards, including SLAs/SLOs, security best practices, and QA processes to accelerate delivery and improve product health
Champion inclusive, async-first practices to ensure your teams, distributed across an ~8-hour time zone spread, can collaborate effectively

Fulltime

Senior Director - Product Counsel

As Senior Director, you will set the vision for how legal, safety, and operation...

Location

United States , New York

Salary:

200000.00 - 230000.00 USD / Year

SoundCloud

Expiration Date

Until further notice

Requirements

Qualified lawyer with 10+ years of legal experience at a technology, digital media, or related company, including experience in senior leadership roles
Significant experience leading a multi-disciplinary team of Product Counsel, Trust & Safety, Policy, and Legal Operations teams at scale
Deep expertise in technology law, privacy/data protection, consumer protection, e-commerce/subscription regulations, payments, and global regulatory environments across the U.S., EU, UK, and other major markets
Proven success in building and maturing teams, operational processes, roadmaps, and cross-functional strategies in complex or high-growth environments
Demonstrated leadership in designing and scaling Trust & Safety or platform governance frameworks, with experience in content moderation, enforcement operations, or online safety compliance
Extensive experience partnering cross-functionally with leaders throughout the organization to drive alignment, accelerate decision-making, and deliver legally sound, user-centric product and platform outcomes
Understanding of copyright law and/or operational rights management frameworks
experience overseeing copyright operations is highly preferred
Skilled at influencing executives, synthesizing complex issues into actionable guidance, and setting organizational direction across ambiguous and evolving landscapes
Experience managing outside counsel, vendors, and technology partners across multiple jurisdictions

Job Responsibility

Lead and mentor teams across Product Counsel, Legal Operations, setting vision, priorities, KPIs, and scalable operational frameworks
Serve as a senior legal partner to Product, Engineering, Operations, Trust & Safety, and executive leadership, driving cross-functional strategies that balance product velocity with legal, regulatory, and platform governance requirements
Support the product team in the international rollout of SoundCloud Go/Go+
Provide high-level, business-minded legal guidance throughout the product lifecycle, advising on subscriptions, monetization models, marketplace offerings, payments, fan engagement features, creator tools, and global data protection compliance
Oversee privacy-by-design initiatives, review user flows and consent mechanisms, and maintain product-related Terms of Service, Privacy Policy provisions, disclosures, and compliance documentation
Ensure adherence to third-party platform and developer requirements (e.g., Apple, Google) and supervise the negotiation, technology partnerships, and vendor agreements
Oversee platform safety policies, content moderation guidelines, enforcement frameworks, and escalation management for high-risk user safety, fraud, abuse, and integrity issues
Partner with cross-functional teams to design trust & safety systems that protect users while supporting creative expression and platform growth, ensuring alignment with global online safety and consumer protection regulations
Manage Trust and Safety and copyright, including DMCA workflows, rights holder interactions, and enforcement processes, while driving improvements in tooling, automation, and operational efficiency

What we offer

Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
Robust 401k program
Employee Equity Plan
Generous professional development allowance
Creativity and Wellness benefit
Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
Various snacks, goodies, and 2 free lunches weekly when at the office

Fulltime

Senior Director of Product (Head of International - Real Time Operations)

As Head of International – Real Time Operations, you will own the strategy and e...

Location

United Kingdom , London

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

10+ years of product management experience in enterprise SaaS, real-time operations, VSaaS, VMS, IoT, or public safety technology
Proven success in international product leadership, including experience scaling platforms across multiple regions with diverse compliance and operational requirements
Experience partnering with sales leadership on tender-driven opportunities, translating deal pipelines into prioritized product roadmaps
Strong understanding of global compliance standards (privacy, data residency, security) and their impact on product delivery
Demonstrated ability to harmonize requirements across geographies while balancing global parity vs. regional differentiation
Excellent communication and collaboration skills
able to influence senior leaders and cross-functional teams without direct authority
Bachelor’s degree required
MBA or advanced degree preferred

Job Responsibility

Define the international product strategy for Fusus, balancing competitiveness, sustainability, and scalability
Partner directly with international sales leadership to evaluate pipeline opportunities, shape tender responses, and prioritize engineering work to win deals
Harmonize requirements across countries and regions, ensuring strategic parity with U.S. markets where necessary, while building features and capabilities that truly matter for international success
Collaborate with product, engineering, and program leaders to ensure international deliverables are embedded in Axon’s global roadmap
Ensure compliance with regional security, privacy, and data residency standards critical to customer trust and adoption
Drive continuous improvement in tender readiness, adoption, and customer success metrics across regions
Act as a champion for international customer and partner needs within RTO, ensuring they inform product priorities at all stages
Build strong partnerships across Axon (devices, digital evidence, productivity solutions) to deliver integrated outcomes internationally
Lead direct engagement with international customers, regulators, and partners to distill insights into product priorities
Establish a clear execution path within 90 days that defines roadmap priorities and sequencing for international expansion

What we offer

Competitive base salary and RSUs
Comprehensive pension plan with matching contribution
Private health insurance & cash plans
30 days paid holiday + UK public holidays
Enhanced maternity/paternity leave
GymPass subscription
Life assurance & income protection
Career growth support and wellness resources

Fulltime

Complex Claims Manager

The AirCover team is charged with ideating, building, launching, and managing th...

Location

United States

Salary:

100000.00 - 115000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

Analytical: Possess excellent analytical and problem-solving skills, allowing you to navigate Complex and Large Loss claims identifying the Risk and Exposure to Airbnb
Strong knowledge complex complex resolution: Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution
Strong communication: Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions
Influence Airbnb cross-functional teams globally: Proven ability to collaborate effectively across disciplines, regions, and seniority levels. Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders
Judgement
Proactively work towards achieving a fair and suitable resolution for claims in a timely manner by employing effective conflict resolution strategies
Evaluate and interpret policy language and relevant case law alongside specific loss details to make informed coverage decisions
Coordinate loss investigations with external experts across various exposures and manage the adjustment process until final resolution
Determine liability swiftly and judiciously based on available information, showcasing effective critical and strategic thinking along with sound decision-making
Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence

Job Responsibility

Safeguard the integrity of our Aircover platform by effectively identifying, investigating, and managing the risk and mitigation strategies in resolution of Complex and Large Loss claims
Manage partners to influence prioritization, drive accountability, deliver improvements, and scale changes on claims which impact Airbnb
Work with internal and external partners to influence prioritization, drive accountability, and deliver improvements
Work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets
Identify intelligence / risk gaps and work with other internal risk management teams, third party adjusters, our partners, Platform Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform
Report at Monthly, Quarterly and Annual Business Reviews for your area
Serve as a thought leader with stakeholders such as Trust, Legal, Privacy, Safety, Product Management, Policy, and understand how the policy/product roadmap impacts risk mitigation of emerging threats
Management, Policy, and understanding how the policy/product roadmap impacts risk and exposure mitigation
Build partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market
Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

New

Senior Director, Content Risk

Lead the company's approach to operationalising the enforcement of community con...

Location

Ireland , Dublin

Salary:

Not provided

GoFundMe

Expiration Date

Until further notice

Requirements

10–15+ years of trust & safety, platform integrity, content moderation, or product policy at a major platform, marketplace, or media company, ideally with early-career hands-on work as a content moderator or policy specialist
Crisis response experience or geopolitical background
Deeply experienced in managing UGC and live content, including video, AI-generated media, and real-time user interaction
Experience leading content moderation, enforcement, and policy teams
Skilled in navigating nuanced questions around speech, safety, misinformation, and abuse across global contexts
Strong working knowledge of DSA, OSA, and other global regulation and best practices
Adept at leading through ambiguity, with the judgment to balance risk, reputation, and mission alignment
Ability to analyze data, interpret ambiguous situations, and make high-stakes decisions under pressure
Demonstrated experience managing and developing distributed global teams in a fast-paced, high-stakes environment
Experience partnering with communications or public affairs on high-profile or sensitive crisis scenarios

Job Responsibility

Strategic Leadership & Risk Governance: Operate content moderation at scale
Respond decisively in high-stakes environments
Build alignment across internal stakeholders
Share international perspectives
Advance prosocial user behavior
Refine content moderation workflows
Operational Excellence, Transparency, & Fairness: Oversee and coach teams responsible for reviewing content
Improve, track, and communicate handling of escalations
Guide the design and refinement of workflows
Lead content risk reviews

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs
Commitment to DEI through ongoing initiatives and employee resource groups
Community engagement through volunteering program

Fulltime

New

Principal Group Engineering Manager

Microsoft Ads serves billions of ad decisions every day across multiple products...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Computer Science or related technical field AND 15+ years of professional engineering experience (or equivalent)
8+ years leading senior engineers/tech leads
Proven delivery of web-scale distributed systems: high-QPS services, streaming/event processing, storage/caching, and reliability/performance engineering
Hands-on experience building serving/decision platforms with strict latency, throughput, and correctness constraints
Experience in high-integrity domains requiring auditability, controls, and security/privacy-by-design
Strong stakeholder leadership: driving clarity from ambiguity, aligning across teams, and executing with high-quality delivery discipline

Job Responsibility

Lead and grow the ATS Platform team: hire and develop managers/tech leads, set execution cadence, and raise engineering and operational standards
Own platform architecture and delivery across ingestion , signals/fidelity, inference/decisioning, enforcement
Build web entity intelligence systems at scale: signal acquisition , resolution, relationship graphs, reputation scoring, provenance, and explainability artifacts
Evolve the model serving platform: inference + nearline/batch scoring on gamut of models
Deliver tiered enforcement pipelines (fast-path gating + deeper checks for high-risk traffic) and integrate enforcement actions reliably with partner systems
Partner cross-functionally with Applied Science, PM, Policy, Privacy/Compliance, and partner engineering teams to align roadmaps and deliver end-to-end outcomes

Fulltime

Regulatory Operations Specialist

At Spotify, our mission is to unlock the potential of human creativity—by giving...

Location

United States , New York

Salary:

93473.00 - 133533.00 USD / Year

Spotify

Expiration Date

Until further notice

Requirements

6+ years’ experience in regulatory compliance, risk management, or legal program management in a global tech, digital-platform, or media environment
Experienced with online-platform regulation, such as the DMA, DSA, UK OSA, AUS OSA, COPPA, and comparable laws
Proven project-manager with the ability to coordinate complex, cross-functional programs with competing deadlines
Excellent communicator with experience briefing senior stakeholders and regulators
Able to translate complex regulatory obligations into clear business and technical actions
Skilled at building governance frameworks, metrics, and documentation to evidence compliance
Comfortable working across global time zones and cultures in a fast-paced, ambiguous environment
Compliance or risk certifications (CIPP/E, CCEP, etc.) or equivalent regulatory background preferred
consultant services experience and/or a law degree a plus

Job Responsibility

Drive the development and execution of Spotify’s cross-functional compliance programs under emerging digital-platform, content-regulation, and transparency laws
Build and manage regulatory readiness assessments, risk assessments, and implementation plans across multiple jurisdictions
Coordinate with product, legal, policy, and data teams to translate regulatory requirements into practical operational controls and reporting processes
Lead the documentation of compliance evidence, record-keeping, and audit trails for regulatory filings and responses
Support responses to regulatory requests for information (RFIs) and audits, ensuring timely, accurate, and consistent submissions
Develop internal training, playbooks, and communications to embed compliance awareness across business functions
Partner with Product and Trust & Safety to evaluate and monitor technical safeguards, content-moderation systems, and age-assurance mechanisms
Track legislative developments and advise leadership on evolving compliance expectations and risk exposure

What we offer

health insurance
six month paid parental leave
401(k) retirement plan
monthly meal allowance
23 paid days off
13 paid flexible holidays
paid sick leave
Extensive learning opportunities
Flexible share incentives
Global parental leave, six months off

Fulltime

Director, Customer Care

GoFundMe is searching for our next Director, Customer Care to lead our frontline...

Location

Ireland , Dublin

Salary:

Not provided

GoFundMe

Expiration Date

Until further notice

Requirements

7-10+ years of customer care, customer experience, or customer operations leadership, ideally with global scope within a marketplace technology platform (servicing B2B & B2C customers)
Proven experience scaling a support organization across geographies and channels
3+ years experience building customer journeys between internal and vendor partners (BPOs) that optimize customer experience
Deep operational expertise (metrics, workforce planning, support technologies, automation, self-service)
Track record of driving measurable improvements in customer satisfaction, retention, first-contact resolution, cost to serve
Exceptional strategic thinking, strong business acumen, ability to influence senior leadership and cross-functional teams
Excellent communication skills, ability to simplify complex operations for senior stakeholders
Alignment with mission-driven organisations, strong empathy for users and customers

Job Responsibility

Define the global strategy for Customer Care across GoFundMe, aligning with business goals
Serve as the voice of the customer within the leadership team
embed customer insight into product, trust & safety, marketing and operations decisions
Lead our frontline care experience: front-line agents, escalation teams, international support, vendor/BPO relationships
Evolve and track key performance metrics (CSAT, NPS, First Contact Resolution, Average Handle Time, Cost to Serve, Case Deflection, Escalation Rate) and ensure continuous improvement
Introduce process optimization, automation, AI/chatbot/self-service capabilities, workforce planning and analytics to scale effectively and cost-efficiently
Manage global staffing, budgets, resource allocation, quality assurance, training programs, and vendor management
Effective, human driven service delivery during moments of crisis
Organizing special response teams to operate cross functionally ensuring Gofundme is best able to service those most in need
Ensure seamless experience for our users: individual fundraisers, donors, nonprofits and non-profits

What we offer

Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year
Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere
Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together
Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits
Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow
Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
Community Engagement: Make a difference through our volunteering program

Senior Platform Manager, Trust and Safety

Airbnb

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 16, 2025

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