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Senior Platform Lead - Service Management

Spain, Malaga · Job Posted January 22, 2026
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Job Description

As Senior Platform Lead – Service Management, you will be accountable for defining, owning, and managing the Platform Portfolio strategy, specifically for those related to Customer Assurance, Service Performance Management & Ticketing for our B/C Products. Working with the Product Portfolio, VBTS, VB Technology and Delivery teams to enhance the Customer Assurance, Ticketing & Service Performance Monitoring for Vodafone’s end customers. You will be able to lay out a vision for the capability and associated platforms, construct platform lean business cases, as well as manage across teams to prioritise and assure the delivery across platforms like as ServiceNow.

Job Responsibility

  • Define, own, and manage the Platform Portfolio strategy for Customer Assurance, Service Performance Management & Ticketing
  • Work with Product Portfolio, VBTS, VB Technology and Delivery teams to enhance Customer Assurance, Ticketing & Service Performance Monitoring
  • Lay out a vision for the capability and associated platforms
  • Construct platform lean business cases
  • Manage across teams to prioritise and assure delivery across platforms like ServiceNow
  • Ensure Group B&C products land on the most effective target platform architecture
  • Work closely with VBTS Domains to ensure platforms work with evolving operational processes
  • Collate and define a rolling Roadmap of features
  • Ensure delivery on time and on budget
  • Own the annual budget planning cycle for this capability set
  • Be the demand Gatekeeper for all new Product Portfolio demands in the platform's space

Requirements

  • Expert understanding and background knowledge of Customer Assurance and Ticketing platforms
  • Proven leadership and thought leadership skills with a self-starter mentality
  • Exceptional interpersonal and relationship management skills
  • Confident and influential communication skills
  • Internationally proven track record with the ability to work with different markets
  • Ideally, have Partner Management experience
  • SAFe Agile
  • TOGAF
  • ITIL

Nice to have

  • TOGAF
  • ITIL

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