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As Senior Platform Lead – Service Management, you will be accountable for defining, owning, and managing the Platform Portfolio strategy, specifically for those related to Customer Assurance, Service Performance Management & Ticketing for our B/C Products. Working with the Product Portfolio, VBTS, VB Technology and Delivery teams to enhance the Customer Assurance, Ticketing & Service Performance Monitoring for Vodafone’s end customers. You will be able to lay out a vision for the capability and associated platforms, construct platform lean business cases, as well as manage across teams to prioritise and assure the delivery across platforms like as ServiceNow.
Job Responsibility:
Define, own, and manage the Platform Portfolio strategy for Customer Assurance, Service Performance Management & Ticketing
Work with Product Portfolio, VBTS, VB Technology and Delivery teams to enhance Customer Assurance, Ticketing & Service Performance Monitoring
Lay out a vision for the capability and associated platforms
Construct platform lean business cases
Manage across teams to prioritise and assure delivery across platforms like ServiceNow
Ensure Group B&C products land on the most effective target platform architecture
Work closely with VBTS Domains to ensure platforms work with evolving operational processes
Collate and define a rolling Roadmap of features
Ensure delivery on time and on budget
Own the annual budget planning cycle for this capability set
Be the demand Gatekeeper for all new Product Portfolio demands in the platform's space
Requirements:
Expert understanding and background knowledge of Customer Assurance and Ticketing platforms
Proven leadership and thought leadership skills with a self-starter mentality
Exceptional interpersonal and relationship management skills
Confident and influential communication skills
Internationally proven track record with the ability to work with different markets