Senior Performance Delivery Manager – Europe

Join us as Senior Performance Delivery Manager – Europe. Within the larger GBS function, Global Customer Hubs (GCH) partner Customer Operations (CO) across processes of planning, O2C, MDM, and Logistics. These services are managed primarily by an ecosystem of two partners with hubs spread over the world. Glibal Customer Hub (GCH) now supports 80%+ of UL turnover and continues to be a growing function. Global Customer Hub (GCH) team is not only focused on ensuring to deliver business results in partnership with CO and external partners, but also drives significant savings for Unilever through productivity through centralization, standardization, and deployment & adoption of technology. Europe Customer Hubs also have a significant part of business services being provided by the partner, Genpact. This is an exciting opportunity to play a key role in delivering performance and manage Genpact for European markets. This roles manages regular operations and works on value delivery across some critical pillar/ markets/ categories. Katowice Hub is a critical site for Unilever, serving overall Europe Operations with 3rd party hubs for Customer Operations and Supplier operations and in-house hub for comex. It is the largest center for Unilever in Europe and continues to grow.