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We are seeking an experienced Senior PeopleSoft HCM Functional Lead to support and enhance the CAPPS HR/Payroll (HR/PY) environment for a large-scale Texas public sector organization. The ideal candidate will possess deep expertise in PeopleSoft HCM 9.2, ERP production support, system configuration, incident management, vendor coordination, and strategic planning. This role requires strong functional leadership, stakeholder engagement, and experience supporting statewide ERP operations.
Job Responsibility
Provide functional leadership and support for the CAPPS HR/Payroll (HR/PY) tower in PeopleSoft HCM 9.2
Analyze, troubleshoot, and resolve complex production issues and incidents
Perform system configuration changes and support application enhancements
Coordinate Priority 1 and Priority 2 incident resolution activities with Major Incident Management (MIM) teams
Work closely with managed service providers and oversee Tier 2 support activities
Participate in disaster recovery planning, testing, and execution
Develop and maintain strategic roadmaps for ERP and HR/Payroll initiatives
Support audits, open records requests, and compliance reporting activities
Prepare executive-level presentations and communicate project status to leadership
Collaborate with business stakeholders, technical teams, vendors, and state agencies
Interpret contractual requirements and ensure vendor accountability
Execute SQL activities necessary to maintain synchronization between CAPPS and related systems
Support security compliance initiatives, including NIST standards and best practices
Assist with production support activities, upgrades, patches, and PeopleSoft Update Manager (PUM) implementations
Develop and distribute WCAG 2.1-compliant documentation and communications
Requirements
10+ years of experience supporting PeopleSoft HCM environments
Extensive experience with CAPPS HR/Payroll (HR/PY) and PeopleSoft HCM 9.2
Strong knowledge of State of Texas policies and applicable federal labor laws
Experience performing system configuration and production support activities
Expertise with PeopleSoft technologies including App Designer, Integration Broker, SQR, SQL, BI Publisher, SAP Business Objects, PUM, Fluid, Elastic Search
Experience supporting large enterprise environments serving 30+ agencies or business units
Knowledge of security best practices, NIST standards, and multi-tenant ERP environments
Experience with incident management, disaster recovery exercises, and service support operations
Strong analytical, communication, and stakeholder management skills
Experience preparing executive presentations and audit-related documentation