Senior People Ops & System Specialist

• Serve as the primary system administrator for Connect HR, owning configuration, data integrity, user access, and ongoing maintenance
• Process all HR transactions in Connect HR including new hires, role changes, promotions, salary adjustments, transfers, and leavers
• Build, innovate and maintain workflows, approval chains, and automated alerts within the system to support HR processes
• Perform regular audits to ensure employee records are accurate, complete, and compliant with local data protection requirements (UK GDPR / US state laws)
• Act as the first point of contact for employee and manager queries related to Connect HR
• developing modernised and easy to navigate user guides and deliver system training
• Collaborate with the vendor and internal IT teams on system upgrades, integrations, and troubleshooting
• Manage end-to-end employee lifecycle administration: contracts, onboarding, changes, and offboarding documentation for APAC, UK and US employees
• Maintain and update HR policies, employee handbooks, and process documentation to reflect current UK and US employment law
• Support payroll preparation by ensuring all people changes are accurately reflected and communicated to payroll teams on time
• Handle employment verification, right-to-work checks, and background screening coordination across regions
• Partner with HRBPs on employee relations administrative support, documentation, and case management tracking
• Administer UK benefits including pension (auto-enrolment), private medical insurance, life assurance and other perks
• Administer US benefits including medical, dental, vision, 401(k), FSA/HSA, COBRA, and state-specific programmes
• Manage annual benefits open enrolment cycles and new-hire enrolment processes, including employee communications and system updates
• Act as the liaison between employees and benefits brokers/providers to resolve queries and claims issues promptly
• Track leave programmes (UK statutory leave, US FMLA/state leave, PTO) and ensure accurate recording in Connect HR
• Benchmark benefit offerings periodically and provide data-driven recommendations to improve competitiveness
• Produce regular and ad-hoc HR metrics reports from Connect HR (headcount, attrition, time-to-hire, absence, etc.)
• Identify and flag data quality issues proactively, driving continuous improvement in reporting accuracy

• 3+ years of experience in a People Operations, HR Shared Services
• Hands-on experience administering an HRIS platform
• Understanding of UK employment law, statutory benefits, and HR compliance requirements
• Proven ability to process high volumes of HR transactions accurately and to deadline
• Strong data-handling skills
• comfortable with Excel/Google Sheets and HRIS reporting tools
• Excellent attention to detail and a process-improvement mindset
• Strong interpersonal and communication skills
• Ability to handle confidential and sensitive information with discretion

Experience supporting HR administration in Poland

• ShareSave scheme – ability to purchase company shares on preferential terms
• Private healthcare
• Income protection and group life insurance
• Pension Scheme
• Company Funded Health Cashplan
• Employee Assistance Programme
• Access to Private Dental Benefits
• Flexible / hybrid working options
• Enhanced Family Friendly Leave for adoption, maternity and paternity
• Bike 2 Work Scheme
• Employee Referral Bonus