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People Operations continues to evolve its operating model to drive scale, quality, and efficiency through structured Continuous Improvement (CI), Lean, and Six Sigma practices, augmented by automation and AI where appropriate. This role serves as a senior individual contributor responsible for orchestrating CI programs, ensuring disciplined intake, prioritization, execution governance, and measurable value delivery. The role is centered on process excellence and CI program management—owning the mechanisms that convert operational problems into clearly defined improvement initiatives, tracking them through execution, and ensuring benefits realization. While the role partners closely with automation and AI solution teams, its primary accountability is process design, CI rigor, and execution flow. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Job Responsibility:
Continuous Improvement (CI) Program Ownership
Lean & Six Sigma Application
Backlog, Governance & Execution Discipline
Reporting & Insights
Cross-Functional Collaboration
Requirements:
Bachelor's Degree in Human Resources (HR), Business, or related field AND 11+ years experience in process improvement, continuous improvement, operations excellence, or program execution roles.
OR Master's Degree in Human Resources (HR), Business, Operations or related field AND 7+ years experience in process improvement, continuous improvement, operations excellence, or program execution roles.
OR equivalent experience.
Proven ability to manage CI intake, charters, backlogs, dependencies, and delivery cadence.
Strong analytical skills with the ability to break down complex, ambiguous problems into structured improvement initiatives.
Nice to have:
Strong hands-on experience applying Lean and/or Six Sigma methodologies in operational environments, ideally with formal Lean / Six Sigma certification (Black Belt).
Experience in Program or Project Management, particularly for transformation or CI initiatives.
Experience in low code/no code development, alongside exposure to automation or AI-enabled process redesign -- without requirement for citizen development or solution engineering ownership.
Familiarity with ADO or similar work-tracking systems.
Experience working across multiple stakeholders in complex, compliance-sensitive environments.