Senior People Operations Specialist Job at Delivery Hero (Istanbul)

Senior People Operations Specialist

Delivery Hero

Location:
Turkey , Istanbul

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior People Operations Specialist is the operational anchor of Pandora’s PeopleOps transformation. This role translates regional frameworks into market-level execution, ensuring that hiring, onboarding, training, and performance management standards are consistently applied and measured. The position combines process excellence, analytical rigor, and stakeholder enablement — serving as the operational link between strategy design and field execution across 11 markets.

Job Responsibility:

Execute and embed the regional PeopleOps standards for hiring, onboarding, training, and early retention
Localize frameworks as needed, ensuring compliance with both regional governance and local regulations
Partner with local operations, agencies, and HR to achieve standardization targets within defined timelines
Consolidate data on hiring, turnover, training completion, and compensation for visibility and governance
Maintain the PeopleOps dashboard
identify outliers and improvement opportunities
Generate actionable insights and recommendations to reduce early attrition and accelerate productivity
Support the 90-day evaluation process for new hires
track and escalate non-performance cases
Partner with Operations to ensure structured progression and development discussions occur on schedule
Identify top performers for promotion eligibility and support calibration discussions
Support quarterly agency reviews, assessing delivery against hiring quality, turnover, and compliance KPIs
Propose corrective actions and improvement plans in underperforming markets
Develop onboarding and refresher training content aligned with regional standards
Enable local teams through workshops, toolkits, and regular communication cadences
Support the implementation of communication frameworks (boards, KNOW app, and other digital tools)

Requirements:

4–7 years in HR operations, People Analytics, or Workforce Management
Process design and implementation
Analytical thinking and KPI-driven execution
Strong communication and facilitation across diverse markets
Excel/Sheets proficiency and comfort with data dashboards
Background: Operational HR, logistics, or retail environments preferred
Education: Bachelor’s degree or equivalent experience
Languages: Fluent English
one additional regional language preferred

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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