Senior People Operations Delivery Manager Job at British Airways (London)

Senior FX Operations Manager

Citi Markets Operations is currently at a pivotal point in its evolution and jou...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Degree or equivalent work experience preferred
8-10+ years of experience in Tier 1 global financial institutions including extensive experience in handling large projects delivering operational activities, especially in FX products
Experience delivering strategic change programmes spanning multiple years in a fast paced, large global financial services firm, ideally in an operations organization
Energetic, flexible, collaborative, and proactive
a leader who can positively and productively add product impact to both strategic and tactical technology
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments
Strong risk management and control mindset
Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations
draws on diverse range of internal and external sources
Self-reliant, good problem solver, results oriented

Job Responsibility

Proactive engagement with Singapore country and APAC regional stakeholders (Business, Technology, Finance/PCG, Operations) in order to support the business and clients trading in Markets products, including but not limited to FX
Drive and implement sustainable processes, automation/migration initiatives, and standard adherence to policies
Working very closely with Operations Control on developing and adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements
delivery of periodic presentations to external regulators as required
Involvement in shaping/building standardized and sustainable operational workflow and service standards for new product/production variations launches by APAC FX business. ie. NPAC process
Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk and service our clients to a high standard
Involved in preparing & publishing strong MIS information for regular Management Updates
High level of focus on digitization, automation and elimination of manual touch points (MTP)
Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce
Promoting a culture of continuous improvement and cultivating a robust service and control environment

Fulltime

Manager, Delivery Operations

We are seeking a Manager / Senior Manager, Delivery Operations to lead and grow ...

Location

United States , Mexico; New York City; Redwood City; San Francisco

Salary:

160000.00 - 240000.00 USD / Year

Snorkel AI

Expiration Date

Until further notice

Requirements

5+ years in delivery operations, program management, or related fields
at least 1–3 years of people leadership
proven ability to coach, mentor, and scale a team
track record of driving process improvements and delivering on complex, multi-stakeholder projects
ability to clearly articulate project status, risks, and solutions to both technical and non-technical audiences
proactive and resourceful in resolving challenges and managing ambiguity
thrive in fast-paced, high-growth environments where priorities evolve quickly

Job Responsibility

Lead and develop the Production Manager team: hire, mentor, and grow a team of high-performing ICs to execute on data delivery projects
Drive operational excellence: oversee project planning, monitoring, and reporting to ensure high-quality, on-time delivery of customer datasets
Partner cross-functionally: collaborate with research, engineering, GTM, and operations stakeholders to ensure alignment and unblock delivery challenges
Optimize processes: identify and implement improvements to workflows, quality assurance, and pipeline monitoring
Ensure customer success: translate customer needs into actionable delivery plans and hold teams accountable for execution
Report and communicate: provide updates and insights to the Head of Delivery and senior leadership on performance, risks, and improvement opportunities

What we offer

medical
dental
vision
401(k)
equity compensation in the form of employee stock options

Fulltime

Assistant Delivery Manager – Operations (Payers Services – Claims)

We are seeking a dynamic and experienced leader to oversee our Payer Services op...

Location

India , Chennai

Salary:

Not provided

Access Healthcare LLC

Expiration Date

Until further notice

Requirements

Excellent communication and people skills
Available to work at office in US Shift (06:00 PM to 03:00 AM IST)
Strong project management and client coordination skills
Minimum 11 years of work experience
Proven experience in a leadership role within Payer Services or a related field

Job Responsibility

Establish productivity standards for all Payer Services operations
Collaborate with senior leaders to develop a robust quality control system for the Accounts Receivable process
Propose continuous process improvements to enhance value and manage Payer Services effectively
Participate in the transition of new projects, engage with clients, and ensure the team meets business requirements
Oversee project progress and participate in client meetings
Facilitate and monitor quality standards for executives
Ensure a seamless transition for all new clients within Payer Services functions
Address operational and staffing issues promptly and effectively

Senior Service Delivery Manager

As Service Delivery Manager, you will be in charge of the daily governance of la...

Location

Belgium

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Master Degree thinking level
sound knowledge of MS Office
quick learner when working with new tools and applications
ITIL Intermediate (v4) or Service Manager (v2) Certificate preferred
solid interest in and knowledge of the ICT industry
excellent communication skills in Dutch, English, and French
ability to dialogue with people from different backgrounds
driven and enthusiastic team member
excellent time management and organizational skills
ability to work independently

Job Responsibility

Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting
Meet customer regularly to review performance and propose improvements or new opportunities
Monitor budgets and margins & report accordingly, ensuring correct invoicing
Work closely with Sales, Solution Architect and Project Manager, initiate, propose and defend new initiatives to customer and/or internal management and involve the relevant stakeholders for implementation

What we offer

Flexible working hours
satellite offices
home working
informal, no-nonsense environment
32 days of annual leave
company car and a national fuel/charging card or mobility allowance
group insurance
hospitalization insurance
competitive gross salary

Fulltime

Vice President, APAC Delivery Management

Step into the role as Vice President, Barclays Global Markets Operations (GMO) D...

Location

China , Hong Kong

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent numerical and analytical skills
A positive can-do attitude, combined with strong attention to detail
Proficiency in presenting information in a concise and informative manner
Able to capture User Requirements clearly and articulate to Technology product teams
Detailed knowledge or experience in various Markets and Corporate Post Trade functions, preferably holding a previous position in: Middle Office, Trade Management, Confirmations, Settlement & Delivery, Asset Servicing
Detailed knowledge of at least 2-3 of the following Product Families: Securities, Listed Futures & Options, Foreign Exchange, OTC Derivatives
Strong skills in the use of documentation, planning and presentation software tools e.g. Advanced MS Office, SharePoint, Visio skills, MS Co-Pilot, MS Excel, MS Powerpoint
Knowledge of Salesforce, Alteryx, UiPath, MS Project, JIRA preferred
Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for.

Job Responsibility

Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems.
Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
Comply with all regulatory requirements and internal policies related to change management.
Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.
To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies
manage and maintain policies/ processes
deliver continuous improvements and escalate breaches of policies/procedures.
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes.

What we offer

Hybrid working
We’re committed to providing a supportive and inclusive culture and environment for you to work in.
We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area.

Fulltime

Senior Data Operations Change Lead

The Senior Data Operations Change Lead role is part of Fund Operations Change – ...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in program management on portfolio level, and/or significant client change and client strategic programs, preferably within Fund Operations/Investor Services space
10+ years of people management experience as manager of other or manager of managers
Data program knowledge to support operations – governance, quality, lineage, normalization, hygiene
Track record of delivering efficiency within Change/Project organizations and org structures creation/design
Stakeholders management skills, ability to build long-term relationships, including exposure to clients
Continuous improvement and transformation-related skillset with proven track record of the same
Excellent communication skills (oral & written), executive presence

Job Responsibility

Day-to-day leadership, management & support of Funds Internal Change area, ensuring e.g., all required deliverables are fulfilled timely and to the highest quality, all aspects of employee's lifecycle are performed to the appropriate standard including goal setting in alignment with wider Change organization and performance reviews
Responsible for the day to day management of executing to milestones and budget on multiple complex projects and programs using AGILE methodology - acting as Product Owner
adoption of Citi Data Global Policy and regulatory commitments delivery
Deliver Data related changes for Funds Services across all business lines impacting multiple down and upstream systems. In some cases, it is building new platform/capability from scratch to deliver significant operational efficiencies
Continual review of Internal Transformation processes with stakeholders to identify and execute tactical and strategic service and efficiency improvements
Capacity management and dynamic prioritization of resources
Monitoring of expense base to deliver execution of financial plan and initiatives to meet expense targets
Pro-active risk management and cooperation with necessary stakeholders in order to minimize operational & project risk and adherence to all Citi policies

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Senior Manager - Category Management (Technology Services)

The Global Category Senior Manager at Amgen will develop and execute global stra...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Master’s degree and 8 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Bachelor’s degree and 12 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
Familiarity with procurement platforms (e.g., Ariba), ERP systems, and advanced analytics tools
Excellent problem-solving, organizational, and analytical skills, including the ability to interpret large datasets and generate actionable insights
Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment

Job Responsibility

Own and evolve the global category strategy for Technology Services, aligned with business goals, with a focus on unlocking value, optimizing supplier relationships, and mitigating risk
Partner with Technology stakeholders across R&D, Commercial, and Operations to understand needs and shape procurement strategies that support enterprise priorities in a proactive manner
Act as a trusted advisor and thought leader, delivering insights on market trends, supplier capabilities, and best practices tailored to the Technology Services domain
Lead the creation of robust, financially grounded business cases (e.g., outsourcing models, total cost of ownership, supplier consolidation) that support procurement decisions and drive measurable impact
Stay ahead of market shifts in professional technology services— including evolving delivery models, workforce trends, and service innovation— and translate insights into actionable strategies
Design and drive a multi-year sourcing roadmap for Technology Services aligned with Amgen’s broader vision
Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation into Amgen’s Technology Services sourcing strategy
Partner with category managers for consulting and staff augmentation to ensure Amgen take a holistic approach to all external resource driven spend
Provide strategic oversight as the global lead for Technology Services sourcing, ensuring alignment between category strategies and evolving business needs
Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring strategies meet diverse needs and are implemented effectively

RPA Delivery Manager

We are seeking an experienced RPA Delivery Manager at the Associate Director lev...

Location

India , Hyderabad

Salary:

Not provided

Genzeon

Expiration Date

Until further notice

Requirements

15+ years of IT experience
8+ years in RPA/Automation delivery management
5+ years in senior leadership roles managing teams of 40+ people
Proven track record of scaling CoE organizations
Experience managing $5M+ automation budgets
Deep understanding of multiple RPA platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate)
Strong knowledge of automation architecture patterns, governance frameworks, and security models
Experience with healthcare automation use cases
Understanding of HIPAA, HITECH, and healthcare compliance requirements
Familiarity with AI/ML technologies, IDP, NLP, and intelligent automation

Job Responsibility

Lead end-to-end delivery of complex, multi-workstream RPA/automation programs
Manage portfolio of 15-25+ automation projects simultaneously
Establish and maintain program governance frameworks
Drive agile delivery methodologies
Manage relationships with C-level stakeholders, business sponsors, and external vendors
Build, scale, and mature the automation CoE
Develop and execute 3-year automation roadmap
Establish CoE operating model
Create and maintain automation pipeline with 100+ identified opportunities
Drive change management initiatives

Senior People Operations Delivery Manager

British Airways

Location:
United Kingdom , London

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

Expiration:
February 08, 2026

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Senior People Operations Delivery Manager

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Location:United Kingdom , London

Category:Human Resources

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 26, 2026

Expiration:February 08, 2026

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Location:
United Kingdom , London

Category:
Human Resources

Contract Type:
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Job Posted:
January 26, 2026

Expiration:
February 08, 2026