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With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
Job Responsibility:
Partner with managers on day-to-day people matters, from performance and absence to more complex conduct and well-being situations
Take the lead on employee relations cases end-to-end, keeping things fair, consistent, and commercially sound
Coach and challenge managers to handle situations confidently, reducing reliance on 'handing things over'
Spot patterns and trends in cases, using data to highlight risks and improve how we operate
Keep our processes practical and up to date, not just compliant, but actually useful
Support and deliver training that helps managers build real capability, not just tick boxes
Work closely with the wider People team to keep everything aligned and joined up
Get involved in projects and policies that improve how manage and develop our people
Confidently manage TUPE activity in line with legislation
Requirements:
Experience handling employee relations cases and advising managers in a fast-paced environment
Confidence to influence, challenge and build trust with stakeholders
A practical, commercial mindset — you balance risk with what works for the business
Strong organisation and attention to detail across multiple cases
CIPD Level 5 (or equivalent experience)
What we offer:
25 days’ holiday plus bank holidays
Enhanced pension scheme based on role
Extra holiday allowance grows with length of service
Medicash, virtual GP, therapies, dental and optical support