Senior Pega Administrator Job at Citi (Chennai)

Job Responsibility

Install, configure, and upgrade Pega platforms and related infrastructure components across all environments (development, testing, staging, and production)
Proactively monitor system performance, troubleshoot and resolve issues, and perform performance tuning to ensure optimal application speed and reliability
Manage the deployment of Pega applications, including rules and code, using deployment tools like Jenkins, Pega's Deployment Manager, or other CI/CD pipelines
Automate deployment and administrative tasks where possible
Implement and manage security policies, including user access, authentication, and authorization, in coordination with corporate security standards
Perform regular system maintenance, including backups, patching, and health checks, to ensure the integrity and availability of the Pega environment
Provide Tier 3 support for Pega applications, diagnosing and resolving complex technical issues related to the platform and its integrations
Work closely with Pega developers, architects, and business stakeholders to understand application requirements and provide platform-level support
Create and maintain comprehensive documentation for system configurations, administrative procedures, and troubleshooting guides

4-6 years of dedicated experience in Pega administration (Pega PRPC)
Pega Certified System Administrator (PCSA) is required
In-depth knowledge of Pega architecture and underlying infrastructure (application servers like Tomcat, WebSphere, or JBoss
databases like Oracle, SQL Server, or PostgreSQL)
Experience with Pega installation, upgrades, and patching
Proficiency in using Pega's administrative tools, including the Admin Studio and Predictive Diagnostic Cloud (PDC)
Strong understanding of Pega's security model and experience implementing security policies
Experience with application deployment and CI/CD tools (e.g., Jenkins, Git, Pega Deployment Manager)
Solid understanding of networking concepts, load balancing, and high-availability configurations
Excellent analytical and troubleshooting skills with the ability to resolve complex technical issues under pressure
Strong verbal and written communication skills, with the ability to effectively collaborate with technical and non-technical teams
Bachelor’s degree/University degree or equivalent experience

Pega Certified Senior System Architect (PCSSA) or other advanced Pega certifications
Experience with managing Pega environments on cloud platforms such as AWS, Azure, or Google Cloud
Proficiency in scripting languages (e.g., Shell, Python, PowerShell) for automation
Basic database administration skills
Experience working in an Agile or Scrum development environment