Senior Payroll Consultant Job at ReadyTech Group (Parramatta)

Job Responsibility

Ensure payrolls are process in line with relevant legislation, accurately and on time
Pay the right people the right amount at the right time
Understanding each customers individual payroll requirements and execute against these
Customer Satisfaction (CSAT)
Keep up to date with Payroll and related industry knowledge
Maintaining customer records on internal systems
Responsible for end-to-end management of payroll functions for managed service clients
Process payrolls ensuring compliance with current legislation (Superannuation, PAYG, Payroll taxetc) is met, checking and reconciling payroll reports before sending to clients for verification
Perform calculations and reconciliations that are correct and compliant
Respond professionally and accurately to clients within required time frames & clients agreement for service
Provide accurate, clear and concise factual information to customers
Own your portfolio of clients and process payrolls in line with Readytech's internal and clientprocedures to meet individual client expectations
Provide back up portfolio / team support when required, ensuring all SLA's are met
Gather insights from clients on changing business needs and work with CSM's to recommendsolutions to minimize churn
Ensure the client contacts are informed and communicated with regularly on updates to legislation, product enhancements or fixes & changes, including undersatanding and system navigation as required
Hold clients accountable to ensure SLA's are achievable and expectations are meet
Invoice and charge customers correctly for services provided, in line with service agreements and other agreed support charges
Build and manage superior relationships with clients and have a proactive approach to delighting our customers
Assist clients to maximise system features and functionality as required
Execute User Acceptance testing on payroll related features and functions as required by IT or product either for enhancements, releases or fixes
Identify and contribute to continuous process improvement strategies, including the maintainace of procedure documents, checklists and other support documents
Actively take ownership of your own Learning and Development plan, attend and participate in internal training. Utilise the learnings to ensure you are competent in the core skills as defined by your leader
Identifying opportunities to improve our service offering and client experience
Maintain and update Systems (CRM and BPO), process documentation, schedules, checklists, timetables and any another other client related documents for smooth operating of the payroll function
Share knowledge and collaborate with other Teams / Team Members to promote best practice and consistency both internally and for our customers
To raise and follow up on issues/enahancements requiring internal team support. Making sure the client is updated at all times on expectations of deliverable and timings
Ensure that clients data integrity is maintained and protected. Escalate issues as appropriate
Other duties or projects as required
Adhering to Company Assurance program ISO27001
Demonstrate and model the Readytech values
Attend operational meetings with clients as required

Requirements

Extensive Payroll Processing (in a high volume environment)
Strong Analytical skills
Extraordinary time management prioritisation skill
Be able to deliver against tight deadlines
Great problem solving ability and executing on solutions
A positive attitude, be a team player, yet have the ability to work autonomously
Attention to detail
Excellent communication skills, written and verbal
Strong relationship building skills & Excellent Customer Service ethics & Focus
Intermediate to Advanced Excel skills
Proactive, self-starter and results-driven with can-do attitude
Be adaptable and embrace change
Sound knowledge of Payroll, legislation, EBA and Award interpretation & multi state payroll
Diplomacy and take pride in your work
Sound Compliance Knowledge (Legislation)
Sound Technical Payroll Knowledge
Understanding EBA's Awards & Interpretation
Payroll System (how to use a payroll system)
Managing multiple payrolls & frequency's
Processing in high volume environment
Portfolio management
Payroll processing using various data collection methods
Working as part of a high performing team
Exposure to varying industries, payroll sizes and complexities
Exposure to identifying and resolving customer requests
Working in a customer service environment with all levels within an organisation
High Level of computer literacy

What we offer

A day off for your birthday
Additional 4 days of leave each year
ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
Hybrid work, with in-house baristas in Sydney
Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
Company top-up of Government parental leave
Additional paid leave for miscarriage, endometriosis and menopause
Volunteer leave
And plenty of ReadyTech merch drops along the way

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Senior Payroll Consultant

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