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At Larking Gowen, our people are at the heart of everything we do. Our commitment to both our employees and clients is at the core of who we are. We strive to create a supportive and inclusive workplace culture where employee wellbeing is paramount, work-life balance is valued, and personal growth is encouraged through tailored training and development opportunities. This position is ideal for candidates with experience managing high‑volume payrolls—preferably within a bureau environment—who enjoy supporting colleagues and are eager to further develop their expertise as part of a busy payroll bureau team. The successful candidate will have the opportunity to get involved in all aspects of the payroll function with increased responsibility for clients and supporting other members of the team. We are looking for a candidate with good communication skills, who enjoys working as part of a team, supporting their colleagues, can organise their workload, works well to deadlines and has an appetite for learning and development.
Job Responsibility
Looking after a portfolio of complex client payrolls, varying in size, and frequency
Preparing the payrolls from start to finish, liaising with clients and HMRC with any queries, taking full control of all regulatory submissions, deadlines and ensuring client expectations are met
Reviewing payrolls to ensure high levels of accuracy and ability to question when needed
Taking full responsibility for being the day-to-day contact for your client base, answering any queries they may have and ensuring a high level of client care
Taking an interest in the client's values and business needs to develop good working relationships
Demonstrating the ability to work independently
Organising your workload, particularly in peak periods, ensuring deadlines are met and communicating with the team around you to ensure work flows smoothly
Supporting the rest of the team development and working as one
Learning all aspects of the payroll function
Holding a strong understanding of payroll legislation, calculations, and the industries related regulations
Completing regular technical reading to ensure knowledge is up to date and prepared for any new legislative or environmental changes
Interested in helping to keep the team ahead of any developments and spotting potential opportunities as they arise
Take responsibility for projects alongside your payroll portfolio
Supporting management with ad hoc tasks
Take responsibility for the supervision and development of colleagues
Take a proactive approach to advising clients on forthcoming regulatory changes
Actively seek out opportunities to develop and grow the firm
Have an awareness of the wide range of services that Larking Gowen offers to spot opportunities to assist clients
Ensure compliance with all CPD requirements
Proactively identify training requirements to assist with personal development
Share experience to assist with the development of others
Adhere to the firm's risk management policies and procedures
Undertake other duties to meet the demands of the business as required
Requirements
Experience working in a payroll role for at least three years
Proven ability to manage a portfolio/high level of employees efficiently and effectively
Proven ability to adapt quickly to changing deadline and priorities
Experience of dealing with client matters
Strong organisation skills
Excellent communication skills (written and oral)
Be proactive in identifying practical solutions to internal and client issues
Be able to operate at a high level of confidentiality
Have a can do approach
Innovative and able to use own initiative
A commitment to drive technological and digital improvements
Prioritise delivery of excellent client service at all times
Applicants must be willing to travel to other offices and/or client premises in East Anglia when needed
Nice to have
Professional qualification (CIPP technician or equivalent)