Job Description:
As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness, reporting to the Director of Payment Operations, you’ll lead the development, standardization, and execution of Airbnb’s global payments procedures and standards, change management, and go-to market readiness for payments products. This is a high-impact and high-influence individual contributor role that sits at the intersection of strategy, operations, and platform enablement. As Payments Operations Senior Manager for Money Movement, you will lead the operationalization of Airbnb’s payments platform, focusing on pay-ins and payouts. Your focus is to partner cross-functionally to build and implement the policies, processes, and controls that make the platform work day-to-day—creating structure, consistency, and accountability across global payment operations. Examples include third-party payouts, unpaid payouts, dormant accounts, liens, garnishments, escheatment, inbound/outbound calling and escalations, request for information from pay-partners, etc. You will also ensure that new payment capabilities are launched with the right operational coverage. Above all, this work ensures we do right by our guests and hosts, enabling seamless, transparent, and trusted payment experiences across Airbnb. This role blends operational leadership, process design, and cross-functional partnership—working closely with Payments Product, Treasury, Risk, Compliance, Finance, Partnerships, Customer Support, FP&A, and regional teams to drive clarity, stability, and scalability across Airbnb’s payments ecosystem.
