Senior Payment Operations Manager Job at Leeds Building Society (Leeds)

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Product Manager - Payments Methods

We are looking for a Senior Product Manager who will play a critical, high-impac...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

7+ years in Product Management with experience owning and managing a core infrastructure or framework product
entrepreneurial mindset and ability to form a vision and work with engineering teams to implement it
experience in hyper competitive markets and understanding of how to compete within that space
understanding of pricing models and experience with developing simplified pricing models
earned trust of technical and non-technical customers and colleagues from board level to support level
proven record of launching and scaling products in the software space with quantifiable value
ability to guide analysts with the right questions and turn answers into business value
ability to identify novel and significant revenue opportunities and convince senior executives to invest in product strategy
adaptability and creativity to navigate changing plans and conditions
poise to sit with sales customers and present at conferences

Job Responsibility

Play a critical, high-impact role at the center of the organization
responsible for massively scaling the payments proposition globally with a focus on payment method activation and management
be the voice of the customer ensuring they can smoothly and dynamically offer the best payment methods for their markets
act as an intersection point for multiple technical and commercial teams
operate effectively across the entire organization dealing with cross-solution dependencies

Senior Manager B2B Payment Development

The Senior Manager B2B Payment Development, USA role involves operationalizing a...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Relevant experience from payment, fuel and/or fleet card industry in USA
experience with business development, P&L and/or operational responsibilities is preferred
experience from continuous improvement, operational transformations or change management
experience in managing multi-stakeholder environments
result driven and action oriented
keen interest in technology in combination with a commercial mindset
ability to bridge business and technology
strong ability to operationalize and execute strategic and commercial opportunities
leadership and ability to succeed through others
relating, networking, and influencing

Job Responsibility

Define and execute on B2B payment development roadmap for USA, covering Circle K branded B2B payment solutions and payment channel customer value propositions
define opportunities, cost/ benefits and business case
define business requirements
oversee technical development
align go-to-market activities and secure benefit realization
manage relevant partners for proprietary fuel and fleet card propositions, from long-term strategy execution to weekly operational needs
secure high performance B2B proprietary payment services end-to-end, in line with customers’ expectations and growth ambitions
ensure fully operationalized solutions and aligned go-to-market activities
ensure ways of working as one team, end-to-end
be a strong stakeholder to B2B commercial teams and local business units related to B2B payment

What we offer

Equal opportunity employer
reasonable accommodation under the ADA and state/local disability laws.

Fulltime

Senior Manager B2C Payment Development

The Senior Manager B2C Payment Development, USA role involves operationalizing a...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Relevant experience from the retail payment ecosystem, especially Co-Branded Payments, Credit and Debit Cards
Experience with business development, P&L and/or operational responsibilities is preferred
Experience from continuous improvement, operational transformations or change management
Experience in managing multi-stakeholder environments
Fluent in English (oral and written)
Proficient in management presentation
Relevant bachelor’s or master’s degree (business administration, tech, economics, sales/marketing, etc.) or demonstrated results with relevant experience.

Job Responsibility

Define and execute on B2C payment development roadmap for USA, covering credit/debit, co-branded payments products and payment channel customer value propositions
Define opportunity and create business case
Define business requirements
Oversee technical development
Aligning on go-to-market activities and secure benefit realization
Manage relevant partners for proprietary B2C payment propositions, from long-term strategy execution to weekly operational needs
Secure high performance B2C proprietary payment services end-to-end, in line with customers’ expectations and our growth ambitions
Ensure fully operationalized solutions
Ensure ways of working as one team, end-to-end
Manage senior stakeholders and other internal and external key interfaces

What we offer

Equal Opportunity Employer
Compliance with the Americans with Disabilities Act (ADA)
Reasonable accommodations for applicants with disabilities.

Fulltime

Head of Risk & Control for Payments Operations - Asia South & JANA Cluster

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that help cl...

Location

Malaysia , Penang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Ability to manage through influence to drive implementation across a global organization
Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
Outstanding communication and presentation skills required.
Track record leading Control related projects and programs.
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline.

Job Responsibility

Responsible for managing payment risk teams for the Asia South & JANA Cluster
Manage the risk and controls within the payment Operations lifecycle. Ensure known issues are captured with action plans
Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity
Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
Shape and define governance model for Asia South & JANA Payments Operations risk that covers sub product and cluster oversight
Lead in operational risk event reduction senior forums, working groups and committees across Asia South & JANA
Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
Prepare reports for senior management

What we offer

Resources to meet your unique needs
Empowerment to make healthy decisions
Financial well-being support
Opportunity for career growth at a global financial institution.

Fulltime

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

TTS Operations Fraud Senior Lead

The TTS Payments Operations Risk & Control team provides oversight and support t...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Expertise in Fraud Awareness and Risk Management Operations and Systems
Analytics background is required
Excellent communication skills – verbal & written
Highly proficient in Microsoft Office tools (Excel, PowerPoint, Tableau)
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

Job Responsibility

Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes
Develop and maintain a robust fraud response program
Provide evaluative judgment based on analysis of information in complicated and unique situations
Develop and implement relevant policies, standards and procedures to ensure timely, accurate and cost-effective delivery
Ensure essential procedures are followed through conformance reviews by 1st Line of Defence
Provide fraud impact assessment when new activities and products are launched
Attend and contribute to In Business Risk Committees meetings
Lead and oversee regular Key Risk Indicator (KRI) reviews
Liaise with Business Operational Risk Management Group on breaches and action steps
Be familiar with relevant Citi Policies and standards

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Senior Network Manager

Senior Network Manager position covering Agent Bank Relationships on behalf of C...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

BA/BS degree plus experience in the international securities industry (in Network Management, Securities/Custody Operations, Custody/Clearance Sales or Relationship Management)
Good working knowledge of the securities settlement process & custody operations, cash management/services, foreign exchange, payments and derivatives (including futures)
Experience with managing bank relationships, fee negotiation, account opening, documentation & the corresponding regulatory considerations
Highly motivated, able to work independently, self-starter, able to prioritize
Experience within large scale, cross-business projects
Project management skills and ability to multi-task
Strong oral and written communication skills
Experience with facilitating large change initiatives
Experience working within a large global matrix organization structure
Excellent written and verbal communication skills

Job Responsibility

Manage Banks and Custodian Bank Relationships globally on behalf of the Citi Markets businesses
Establishment of the bank/custody account infrastructure required to support various Markets businesses
Conduct RfP's to identify and assess ability of bank/custodian to support activity in scope
Consult businesses and other interested parties on market practices and capabilities
Negotiate fees and manage service levels to ensure best pricing and service for the Firm
Negotiation of and completion of documentation (SLAs, BCP and Legal Agreements)
Conduct formal Due Diligence on the agent banks in accordance with relevant regulatory requirements
Ensure Accounts are maintained in accordance with relevant regulatory requirements
Act as a senior escalation point within Citi and the Relationship team with respect to Agent Management
Manage or actively participate in various projects involving the Network Management team

What we offer

Competitive base salary (annually reviewed)
Discretional annual performance related bonus
Generous holiday allowance starting at 27 days plus bank holidays
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Fulltime

Senior Payment Operations Manager

Leeds Building Society

Location:
United Kingdom , Leeds

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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