Senior Payment Operations Manager Job at Leeds Building Society (Leeds)

Strategy & Operations Senior Manager - Mobility Membership & Loyalty

Japan is one of Uber's most dynamic and fastest-growing membership markets — hom...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Extensive experience in operations, strategy, growth, or product management — ideally in a consumer tech, subscription, or e-commerce context
Strong analytical skills — you're comfortable working in SQL, Looker, or Tableau to pull your own data, build models, and tell a compelling story
Proven track record of owning programs end-to-end with measurable business outcomes
Excellent communicator — able to translate complex analysis into clear recommendations for both local teams and global executives
Business-level English — essential for global collaboration and reporting
Japanese language proficiency — business-level Japanese highly preferred given scope for external partner engagement
Experience with membership, subscription, loyalty, or CRM programs at a consumer-facing company is a plus
Familiarity with Japan's consumer landscape — including local payment behaviours, transport habits, and digital loyalty ecosystems (e.g. point programs, IC card integrations) is a plus
Experience with experimentation design (A/B testing) and incrementality measurement is a plus
Prior experience working in a global company navigating local/global matrix dynamics is a plus

Job Responsibility

Define and own the Japan Mobility membership growth roadmap — from subscriber acquisition and conversion to retention and win-back
Develop and execute quarterly and annual plans for Uber One penetration within Japan Mobility, aligned to global membership OKRs
Identify and size opportunities in the Japan market, including local partnerships (e.g. Rakuten, transit operators, corporate accounts) that can drive incremental member acquisition and value
Design and run membership campaigns, loyalty promotions, and bonanza programs (e.g. member bonanzas, referral-to-try initiatives) tailored to Japan rider behavior
Partner with the global Membership Product team to localise features, benefits, and onboarding flows for the Japan market
Manage experiment pipelines — design, analyse, and iterate on A/B tests to continuously improve member conversion, engagement, and retention
Own and track Japan Mobility membership KPIs: active members, gross bookings coverage (GB%), trips-per-user (TpU), churn rate, and CLV
Build dashboards and produce weekly/monthly performance reports for senior stakeholders in Japan and global leadership
Conduct deep-dive analyses on member behaviour, cohort performance, and promo incrementality to surface actionable insights
Serve as the primary point of contact between Japan Mobility and global Membership & Loyalty teams

Fulltime

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...

Location

Ireland; United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, risk, or global operations, including people leadership experience
Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models, processes, and automation
Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication

Job Responsibility

Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
Mitigate loss of revenue through developing a scalable risk operations function
Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
Track and report measurable improvements
Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

Senior Manager, Revenue Operations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

United States

Salary:

192000.00 - 240000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of finance and accounting experience, including management level experience in a large multinational organization
6+ years of relevant industry experience (tech, payments, marketplace(s), hospitality) in a high growth environment
CPA or equivalent international certification, with Big 4 accounting firm experience, a plus
Strong working knowledge of US GAAP
Proven track record of operationalizing technical accounting standards to satisfy business requirements
Experience with large-scale ERP (Oracle, SAP, Workday), monetization and billing systems
Payments compliance and reconciliation system experience is a plus
Polished communication skills and executive presence
Capable of translating complex business matters across functions and levels of leadership in a clear and concise manner
Aptitude for collaboration and the ability to influence, mentor, and leverage the skills of others to achieve objectives

Job Responsibility

Partner closely with finance teams to identify, assess and articulate the financial impact(s) of business changes
Improve visibility for finance leadership into platform accounts and initiatives
Partner with the platform SOX team to ensure risk identification and control mitigations are appropriate - design, implement, document and review controls to ensure they are functioning properly
Develop relationships with key stakeholders in payments, compliance, legal and other partner and finance teams on the importance of engaging with Platform Controlling
Lead the Revenue Operations team, and ensure all processes meet the close deadline
Teach and mentor staff in accounting and finance on issues, including revenue technical accounting, GAAP guidance and best practices for documentation, partner engagement and operational processes
Subject matter expert that partners seek out for guidance and insight
Key areas of ownership - Invoicing, Accounts Receivable, Bad Debt, Gift Card program and Collections

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Audit Senior Manager, Global Payment Network

Capital One’s Audit function is a dedicated group of professionals focused on de...

Location

United States , Charlotte; Chicago; Richmond; McLean; Plano; New York; Riverwoods

Salary:

161500.00 - 221200.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's Degree or military experience
At least 7 years of experience in auditing, at least 7 years of experience in accounting, at least 7 years of experience in financial analysis, or a combination
At least 2 years of experience in leading audits and performing in the role of auditor-in-charge
At least 1 year of people management experience

Job Responsibility

Leads audits covering Payment Network operations (e.g.,. Participant On-Boarding, Participant Monitoring, and Settlement, Pricing)
Develops engagement planning documentation to communicate rationale for scoping decisions and develops audit programs to ensure adequate coverage of risk
Designs and executes internal control testing for audits, demonstrating a degree of audit expertise consistent with experience level
Supervises and coordinates work assignments amongst audit team members
Provides timely feedback and coaching to audit staff
Establishes and maintains good auditee relations
Effectively communicates audit process, scope, protocol, issues, risks and recommendations to clients during kick-off, periodic status updates, and exit meetings
Assesses relevancy of audit findings, potential exposures, materiality, improving or deteriorating trends, and demonstrates awareness of big picture issues
Interprets business priorities, anticipates issues and obstacles, and applies to scope of role
Manages timely and quality delivery of multiple tasks, including audits, projects, special assignments, and administrative activities

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Senior Payment Systems Operations Lead

Lead the operational support, administration, and ongoing stability of a mission...

Location

Canada , Ottawa

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

Strong experience within mission-critical enterprise operations environments requiring uptime, compliance, governance, security, and operational resiliency support
Must be Enhanced Reliability Cleared or Eligible for a Federally Issues Enhanced Reliability Clearance in Canada

Job Responsibility

Lead the operational support, administration, and ongoing stability of a mission-critical high value payment systems environment within a 24×7 enterprise setting
Support and troubleshoot complex payment platform incidents, system events, production issues, and operational escalations in high-availability environments
Oversee release management, technical currency initiatives, upgrade planning, and operational governance processes across critical systems
Act as the bridge between business stakeholders, technical teams, vendors, and external service providers to ensure successful delivery and operational excellence
Drive strategic system management initiatives including requirements gathering, solution development, process improvement, and implementation planning
Coordinate and support infrastructure, application, and operational activities relating to enterprise payment systems and supporting technologies
Work within regulated, transaction-heavy environments such as payments, banking, fintech, telecom, capital markets, government, or enterprise operations centres
Support and contribute to DevOps and Agile delivery environments with exposure to CI/CD, operational automation, and cross-functional collaboration
Participate in incident management, change management, release management, production support governance, disaster recovery, and business continuity processes
Provide leadership and technical guidance to operational support teams, analysts, project resources, and cross-functional stakeholders

Fulltime

Senior Compliance & Payment Operations Analyst

Qualia is building payment solutions to simplify how money moves in real estate ...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

3-4 years in payment, compliance, or risk operations (fintech or banking preferred)
Direct experience with sponsor bank programs or embedded payments
Familiarity with all major payment rails (ACH, wire, instant payments)
Working knowledge of NACHA Operating Rules, ACH return processes, and return-rate risk management

Job Responsibility

Support our Compliance Management System (CMS) for embedded payments focused on governance, oversight, and operational execution
Monitor payments activity across rails for ACH returns, transaction anomalies, and potential fraud, escalating issues in accordance with established procedures
Handle any escalations related to customer onboarding, liaise with sponsor bank and address them within SLA
Own daily payment operations workflows, including exception handling, returns management, and issue tracking
Assist with internal and external audits by gathering evidence, validating controls, and ensuring adherence to documented policies and procedures
Ensure compliance with NACHA Operating Rules, Reg E, BSA/AML requirements, consumer protection obligations, and sponsor bank requirements
Resolve L2/L3 complaints in coordination with Customer Support
Oversee onboarding workflows and resolve any escalations
Track and report on key operational and risk metrics, including ACH return rates, exception volumes, resolution timelines, and error trends
Analyze operational data to identify failure points or control gaps

What we offer

Comprehensive health plans
401k program
Commuter benefits
Professional development
Parental leave
Flexible time off policy

Fulltime

Senior Manager, Billing Operations

As our next Senior Manager, Billing Operations, you’ll lead the global billing t...

Location

United States , Chicago

Salary:

109600.00 - 150700.00 USD / Year

ActiveCampaign

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in billing and order-to-cash operations
At least 5+ years in a leadership role—ideally within the e-commerce, subscription, or fintech industries
Proven success leading global billing operations within a multinational company, demonstrating a deep understanding of international invoicing, health, and compliance
Expertise in ERP and billing platforms, specifically including hands-on experience with NetSuite, Zuora, and Zendesk, to drive platform optimization
Strong knowledge of revenue recognition and billing compliance, ensuring all processes remain accurate and audit-ready
Exceptional analytical and problem-solving skills, with the talent to assess complex payment issues and distill data into clear, actionable strategies
Experience serving diverse segments, including both high-volume SMB consumers and complex reseller channels
Excellent communication and relationship-building skills, with a proven ability to articulate complex financial concepts to stakeholders and nurture high-value partnerships with external payment groups

Job Responsibility

Oversee the billing team and global health of end-to-end billing processes, ensuring timely, accurate, and compliant invoicing across all regions
Lead the charge in optimizing our order-to-cash processes, identifying and removing blockers and manual tasks to achieve operational excellence
Serve as the primary escalation point for billing inquiries and disputes, ensuring the team maintains an excellent customer experience throughout the cycle
Provide process improvement and insight to drive more effective reactions to customer support billing escalations
Monitor billing cycles and manage dunning processes, handling complex exceptions or disputes when escalated by support for deeper analysis
Develop strategies to leverage AI and automation to drive efficiencies and improve billing resolution quality, speed, and customer satisfaction
Cultivate strong cross-functional relationships to ensure billing strategies are perfectly aligned with our broader organizational objectives
Act as the internal expert and champion for billing functionality and strategies, serving as a consultant for both domestic and global methods
Hire, train, and mentor a team that fosters a culture of accountability, collaboration, and continuous professional improvement
Develop the billing operations organization by defining OKRs, clarifying priorities, and driving results through dedicated mentorship and coaching

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO
Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

Fulltime

Senior Product Manager - Payment Methods

Adyen is looking for a passionate Senior Product Manager to scale our Payments p...

Location

United States , Chicago

Salary:

180000.00 - 243000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

Minimum of 5 years of working experience in product management
Strong customer understanding
Proven experience in developing multi-year product strategies and translating them into clear, prioritized roadmaps
Ability to build products not just features
Adaptable and creative
Ability to extract the ‘bigger picture’ out of a complex situation, and balance short term versus long term business needs
Strong analytical and results-oriented mindset, skilled in interpreting granular performance metrics
Ability to structure, deliver and communicate project plans in cross-functional teams with analysts and software engineers
Passionate about technology and not afraid to dive into technical issues

Job Responsibility

Shape the strategy: Contribute to the multi-year product vision and roadmap for a key strategic pillar within Payments
Own end-to-end product development: Use your product sense and business acumen to identify impactful problems, define solutions, and drive them from idea to launch and iteration
Drive discovery through collaboration: Engage deeply with merchants, engineers, and partners to uncover opportunities
Stakeholder Leadership: Act as the internal champion for your product area, collaborating across commercial, development, legal, and operational teams
Leverage data to inform decisions: Work with the Data team to build visibility into adoption, performance, and impact
Scale products through influence: Collaborate with product partnerships and commercial teams to drive adoption and scale of your products
Represent your product internally and externally: Act as the internal and external advocate for your product area

What we offer

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Senior Payment Operations Manager

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