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Senior Payment Fraud & Risk Specialist

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Clio

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

91500.00 - 123900.00 USD / Year
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Job Description:

We are currently seeking a Fraud and Risk Team Lead to join our Payment Operations team. Reporting directly to the Director of Payment Operations, we are seeking an experienced Fraud and Risk Senior Specialist, with a strong track record in Fintech, Payments, Merchant and Portfolio Risk Management, to play a role in leading the development and execution of forward looking strategies to mitigate financial fraud and operational risk.

Job Responsibility:

  • Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience
  • Managing various transaction monitoring operational queues with the goal of safeguarding the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors
  • Identify business needs, scope requirements, plan execution of Payments and Fintech fraud and risk mitigation projects with cross-functional teams
  • Manage reviews and evaluations of multiple projects that are in various stages of completion
  • Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team
  • Lead the designation of risk tolerance levels for products both at the pilot stage and those already available to the general public
  • Responsible for influencing the customer experience talk tracks around fraud prevention
  • Design materials to educate internal teams and customers about emerging fraud techniques
  • Develop standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts
  • Collaborate with the data team in creating dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators
  • Proactively and regularly highlight to leadership emerging risks and to safeguard the business
  • Serve as an operational liaison with the key third-party fintech risk service providers & partners who are required to deliver fraud mitigation solutions to Clio and its customers
  • Partner with finance to budget for and manage fraud and risk across the financial services portfolio

Requirements:

  • At least 4-5 years Payments/Fintech Fraud and Risk Prevention experience
  • Solid understanding of various card networks, their risk profiles, and other payments methods like ACH, wires, and emerging technologies like Buy Now Pay Later
  • Extensive knowledge of ACH transactions and reversal fraud risk
  • Comfortable collaborating cross-functionally and reporting insights to leaders at various levels of the organization
  • Experience working in and with global markets outside of North America in a Payments or Fintech fraud prevention capacity
  • Ability to identify and quantify risks and design processes with empathy for the customer experience
  • Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment
  • Demonstrated strong interpersonal and communication skills, both written and oral
  • Strong data analysis skills
  • Comfortable working in a technical operations environment with tight deadlines

Nice to have:

  • Direct experience at a fraud prevention vendor or vertical saas platform
  • Experience in compliance, fraud, and risk management at a fintech, neobank, merchant acquirer, or card network
  • Technical knowledge of Artificial Intelligence fraud prevention solutions and their practical application in operations
What we offer:
  • Top-tier health benefits, dental, and vision insurance
  • Flexible time off policy, with an encouraged 20 days off per year
  • EAP benefits for you and household members, including counseling and online resources
  • 401k matching and Child Education Savings
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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