Senior Patient Relations Manager

• Serve as a subject matter expert on the ins and outs of Medicare, insurance, and benefits
• supporting our staff so that they can support patients
• leading patient retention efforts for a new market or center
• participating in outreach events focused on using conversations about resources as a way to introduce the organization
• filling in for PRMs out of the office, and willing to and excited to work directly with patients and prospective patients
• providing additional PRM support in busy locations as needed
• providing coaching to PRMs on how to deal with objections and navigate complex patient interactions
• ensuring that all PRMs in Partnerships locations understand and execute core PRM duties
• assisting patients with Medicare / Medicaid / Managed Care questions and topic
• assisting patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of the organization
• delivering an outstanding patient experience at every turn
• assisting patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
• creating and maintaining community relationships, including the management of a 'Community Resources' database to help meet the needs of patients
• supporting Operations Leader in growing and improving the operations of the region

• Bachelor's degree preferred/specialized training/relevant professional qualification
• 3-5 years of prior relevant experience
• a demonstrated track record of high performance in a Patients Relations Manager role, or an analogous role supporting Medicare growth or patient navigation
• a demonstrated track record of meeting or exceeding targets in a sales, outreach, customer retention, or growth role, with strong preference to those that have worked in Medicare outreach
• experience working with our patient population of older adults preferred
• experience helping patients navigate the health care system, especially related to Medicare and Managed Care
• fluency in Spanish preferred, not required
• proficiency with Word, Excel, and Powerpoint
• ability to learn different CRM platforms
• must be willing to float across locations and have access to reliable transportation

fluency in Spanish

• Affordable medical plan options
• 401(k) plan including matching company contributions
• employee stock purchase plan
• no-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access