Senior Patient Relations Manager, CVS Health

CVS Health

Location:
United States, Center Point, Alabama

Category:
Customer Service

Contract Type:
Employment contract

Salary:

46988.00 - 102000.00 USD / Year

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Job Description:

The purpose of the Sr Patient Relations Manager (Sr PRM) at Oak Street Health is to build, lead and motivate a strong Patient Relations Manager team in order to achieve success in patient growth and retention metrics. The Senior Patient Relations Manager role is an exciting advancement opportunity for those who have demonstrated mastery of the Patient Relations Manager role. A Sr PRM supports a region of a variety of clinics and is the expert on Medicare to others in the region.

Job Responsibility:

Being a ‘black-belt' level expert on the ins and outs of Medicare, insurance, and benefits
and supporting our staff so that they can support patients
Showcasing flexibility and supporting and filling in for team members when needed
Providing training to PRMs on how to deal with service recovery and navigate complex patient interactions
Ensuring that all PRMs in the region understand and execute core PRM duties, such as: Meeting growth and retention targets
The "Welcome Visit" and orientation process for new Oak Street Health patients
Assisting patients with Medicare / Medicaid / Managed Care questions and topic
Serving as clinic expert on insurance topics
Assist patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health
Delivering an outstanding patient experience at every turn
Assist patients with finding appropriate resources for applying patients for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support Regional Vice President in growing and improving the operations of the region
including communicating pacing on important metrics
Other duties as assigned

Requirements:

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)as required by center's demographics
3 years of Manager/team leader experience
2 years experience and a demonstrated track record of high performance in the Patient Relations Manager role, or an analogous role
A problem-solving orientation and a flexible and positive attitude
Experience with and a supportive attitude toward our patient population of older adults
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
Proficient PC skills
CRM experience preferred
Bachelor degree or experience

Nice to have:

Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)as required by center's demographics
3 years of Manager/team leader experience
2 years experience and a demonstrated track record of high performance in the Patient Relations Manager role, or an analogous role
A problem-solving orientation and a flexible and positive attitude
Experience with and a supportive attitude toward our patient population of older adults
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
Proficient PC skills
CRM experience preferred
Bachelor degree or experience

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Additional Information:

Job Posted:
April 23, 2025

Expiration:
September 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Patient Relations Manager