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At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Department Summary: The Division of Gastroenterology offers highly personalized care from our comprehensive pediatric gastroenterologists. As a Senior Patient Administrative Coordinator, you will coordinate and facilitate administrative processes and services within Gastroenterology necessary to deliver and support the care for patients with chronic disease.
Job Responsibility:
Answer, screen, and route a high volume of phone and email inquiries from patients, families, and external companies to coordinate services
Record and forward messages and triage calls to nurses, physicians, and numerous other providers for urgent information or services
Initiate calls for emergency services as required
Respond to patients’ concerns and needs within your scope of knowledge and authority and in accordance with our best practices and procedures
Respond to situations requiring escalated service response, ensuring that the appropriate providers and parties across multiple specialty areas are made aware of concerns and follow up to ensure resolution
Schedule patient encounters and procedures to coordinate within and across providers in multiple specialties
Obtain and record required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules
Verify patient demographics, insurance/payment, and referral information for patient encounters
Collect all necessary clinical documentation and information
Collect and organize medical records, information, materials, and supplies required for admissions or encounters
Prepare requisitions and other standard forms as requested by clinicians or supervisors
Communicate with other departments to coordinate ancillary clinical/administrative services
Prepare, route, and track routine administrative forms and documents
Actively participate in and contribute to departmental and organizational initiatives and projects with a focus on continuous process improvement
Recommend and assist in implementing change in internal systems and procedures
Requirements:
Highschool Diploma/GED required
Some college or occupationally specific education/training preferred
2 years of experience including healthcare or health insurance setting working with prior authorization
What we offer:
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement