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Senior Parts Sales Advisor

United Kingdom, Warwick 37000.00 - 40000.00 GBP / Year · Job Posted February 16, 2026
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Job Description

Are you a parts expert who thrives on solving complex queries and delivering outstanding customer service? We’re looking for a Senior Parts Sales Advisor to play a key role in supporting customers, driving parts accuracy, and being the go-to specialist for technical parts advice.

Job Responsibility

  • Handling customer enquiries via phone and email with confidence and expertise
  • Identifying and supplying the correct parts first time, every time
  • Preparing quotes and promoting genuine OE parts
  • Acting as the first point of contact for complex and escalated parts queries
  • Managing parts data, vehicle BOMs and engineering changes within electronic parts catalogues
  • Working closely with engineering and technical teams to resolve issues and improve accuracy
  • Identifying part failure trends and producing technical parts bulletins

Requirements

  • Strong automotive parts knowledge with hands-on aftermarket experience
  • Proven ability to deliver excellent customer service in a fast-paced environment
  • Confident communicator with professional telephone manner
  • Technically minded, with the ability to interpret parts data and engineering changes
  • A collaborative team player who enjoys sharing knowledge

What we offer

  • 25 days holiday plus Bank Holidays
  • Enhanced Pension Scheme and DIS Benefit
  • Employee Assistance Programme
  • Health Shield Medical Cash Plan
  • GP Anytime
  • Training and Development
  • Cycle to Work Scheme
  • Care Concierge
  • Occupational Health Support and Health Surveillance
  • My Benefits Platform
  • Independent Free Mortgage Advice

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