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The SPM, Strategic Accounts will support the Associate Director, Strategic Accounts in delivering successful partnership initiatives within the travel experiences ecosystem. This role focuses on account management of Priority Pass’ seven largest global accounts, including specific focus on project co-ordination, ensuring smooth execution of partnership activities in collaboration with regional and cross functional teams as well as nurturing relationships with key external partner stakeholders. It requires excellent relationship-building skills, the ability to coordinate with multiple teams and regions, and strong commercial awareness to help deliver value for both Collinson and our partners. The SPM, Strategic Accounts will also be expected to support on strategic negotiations, providing input into commercial modelling as well as identifying opportunities for ancillary revenue generation.
Job Responsibility:
Account Support & Relationship Management: Assist in managing day-to-day relationships with defined strategic partners, ensuring activities align with partnership objectives and timelines
Project Coordination: Support the planning, tracking, and delivery of initiatives across markets and functions, ensuring smooth execution and follow-up
Commercial Support: Assist with contract preparation, negotiation support, and commercial analysis to help secure mutually beneficial outcomes
Reporting & Analysis: Track partnership performance metrics, prepare regular reports, and highlight key achievements, challenges, and improvement opportunities
Budget Tracking: Support the monitoring of partnership budgets, forecasts, and cost controls in collaboration with Finance
Content & Marketing Support: Coordinate with Marketing and other teams to ensure partner content is accurate and up-to-date and support promotional activity
Cross-Functional Collaboration: Work closely with regional and in-market teams to implement partnership plans effectively
Support the Associate Director, Strategic Accounts in delivering successful partnership initiatives within the travel experiences ecosystem
Focus on account management of Priority Pass’ seven largest global accounts
Nurturing relationships with key external partner stakeholders
Support on strategic negotiations, providing input into commercial modelling
Identifying opportunities for ancillary revenue generation
Requirements:
Experience in commercial account management and contract coordination, ideally with exposure to multiple business units or regions
Relevant industry experience preferred – sectors may include Airline, Hotel, Financial Services, Loyalty, Airports, or Ground Handling
Experience working in or with cross-functional teams, supporting team alignment and collaboration
Good commercial awareness and confidence in negotiating
Able to think analytically and identify opportunities in the market
Goal-oriented and proactive in achieving targets
Skilled at building and maintaining relationships in an international setting
Able to communicate effectively with stakeholders at various levels
Experience supporting projects across different countries or business units
Comfortable working with data and using analytical tools to support decisions
Strong communicator who can work across departments and manage multiple tasks at the same time
Capable of generating ideas and contributing fresh perspectives
Proficient in keeping up to date with competitor activity and market developments
Flexible and able to adapt to a fast-paced environment, contributing to innovation and improvement efforts
Experience in partnership or account management, ideally in a global or multi-regional setting
Strong communication and interpersonal skills
Results-focused mindset
Good analytical and problem-solving skills
Genuine interest in enhancing customer experiences