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Supermetrics is the trusted marketing brain behind AI-first marketing, helping thousands of businesses turn data into decisions. Our partner program is real: 18 months of infrastructure, live co-sell motions, and an expanding partner portfolio. Now we need someone to own the health and enablement layer in North America. Reporting to the Global Director of Professional Services, you'll ensure partners are technically capable, commercially engaged, and growing their impact with Supermetrics. You turn a signed partnership into a thriving one through technical advisory, ongoing health monitoring, and genuine investment in partner success. This is not a reactive support role. This role is fully remote, with hiring available in the following states: Delaware, Illinois, Michigan, Pennsylvania, Florida, Indiana, New Jersey, South Carolina, Georgia, Maryland, New York, Texas, Massachusetts, North Carolina, Vermont, and Virginia.
Job Responsibility
Own onboarding for new partners in NAM, product training, certification, data architecture guidance, and joint value proposition development
Guide partners on Supermetrics use cases, data warehouse and AI integrations, and analytics implementations including MTA, MMM, and data activation
Build and maintain success plans with clear milestones, regular check-ins, and forward momentum on partner revenue and capability goals
Monitor engagement signals and relationship health across your portfolio. Flag at-risk partners early and develop intervention plans
Synthesize partner feedback and surface recurring themes to Product and Engineering
Own partner tooling accuracy across PartnerStack, Crossbeam, Sana, Suger, and Salesforce in collaboration with RevOps
Running onboarding sessions, technical walkthroughs, and enablement programs for new and existing partners
Regularly monitoring portfolio health and reaching out to at-risk or under-engaged partners
Building success plans and QBR materials in close collaboration with the Partner Sales Manager
Using AI tools to analyze partner signals, synthesize feedback, and produce enablement content — habitually, not occasionally
Surfacing partner themes to internal stakeholders in clear, actionable terms
Requirements
3–6 years in partner success, channel enablement, or technical account management in SaaS
Technically fluent — comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems
Managed a portfolio of partner relationships without letting health slip at the edges
Use AI tools habitually and can speak credibly to how they create value for marketing and data teams
Experienced with PartnerStack, Crossbeam, or comparable partner tooling
Write and communicate clearly, and can adjust register from data engineer to executive
MarTech/AdTech SaaS background
experience across SI and technology partners
familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai