Senior Partner Specialist, MSP

• Serve as a primary point of contact to respond to and resolve partner inquiries related to the MSP program, product, and processes
• Support MSP partners across regions and time zones, ensuring operational consistency and scalability globally
• Resolve routine partner requests directly and escalate urgent or complex issues as required
• Own day-to-day execution and continuous improvement of partner workflows in a scalable manner to streamline partner recruitment, onboarding, and activation
• Develop and maintain partner processes to foster partner awareness of tools, training resources, documentation, and systems
• Collaborate cross-functionally with Sales, Marketing, Customer Success, Support, and Operations to fulfill partner needs
• Identify inefficiencies or failure points in partner processes and lead or own recommended improvements
• Support execution of partner incentives, promotions, and enablement initiatives
• Document, maintain, and evolve standard operating procedures (SOPs) for MSP workflows

• 6+ years of relevant professional experience in partnerships, operations, implementation, or other operationally focused roles
• Including 3+ years of experience in a SaaS or technology environment in a partner-facing, customer success or go-to-market function
• Demonstrated experience owning and improving operational workflows that support scalable programs
• Strong operational mindset with experience executing and scaling deliverables through systems and processes
• Analytical and detail-oriented, with the ability to use metrics to inform decisions, drive improvements, and own execution to enhance the partner experience
• High attention to detail and comfort managing complex, multi-step workflows
• Excellent written and verbal communication skills, with the ability to collaborate across teams and with external partners
• Ability to identify process gaps, formulate improvements, and own the execution of changes to increase efficiency and scalability
• Comfort operating in a fast-paced, rapidly evolving environment where processes are refined over time
• Experience working with technology, cybersecurity, or IT-focused products (cybersecurity experience preferred)

Bonus: Experience using 1Password

• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Remote-first work environment