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As a Senior Partner Manager for Uber Direct in France, you will own a portfolio of strategic and complex partners, driving their growth and ensuring operational excellence across their delivery programs. You will tackle advanced commercial, operational, and integration challenges, working closely with local and global stakeholders to deliver scalable, high-impact solutions. Beyond managing your portfolio, you will play a key role in shaping how Uber Direct operates in France - leading cross-functional initiatives that improve team processes, enhance partner experience, and strengthen execution across the business. You’ll mentor new team members, contribute to onboarding playbooks, and help define best practices to scale our customer success approach. You’ll collaborate daily with cross-functional teams (Product, Operations, Finance, Legal, Compliance, and Eats counterparts) to ensure that Uber Direct provides a seamless and reliable delivery experience for our partners and their customers.
Job Responsibility
Manage a portfolio of strategic and complex partners
Build long-term relationships with Uber Direct customers
Onboard new merchants
Monitor the activity and analyze data
Improve Uber Direct operations
Promote Uber Direct value proposition
Contribute to Uber Direct offering improvement
Lead transversal initiatives within the team
Represent the voice of France’s strategic partners within central and product teams
Requirements
Minimum 4 years of experience in Account Management, Business Development, Operations, Sales, Consulting, or growing a start-up
Strong business acumen and judgment
familiarity with the e-commerce customer journey or willingness to learn
Comfortable with technical information and translating it into business requirements for stakeholders
Hands-on and proactive mindset
able to deep-dive into operational and technical issues in coordination with cross-functional teams
Analytical and data-driven
comfortable using Google Sheets (Excel/SQL knowledge is a plus)
Proven experience managing strategic or complex accounts with multiple stakeholders, requiring structured governance and strong coordination
Skilled in navigating ambiguity, influencing without authority, and aligning internal and external teams
Empathetic and relationship-oriented
able to build trust quickly with internal and external partners
Experience leading initiatives to improve processes, tools, or operations
Adaptable and able to execute quickly in a changing environment
Industry knowledge in the on-demand or same-day delivery space
Experience in matrixed or global organizations with complex stakeholder environments