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As a Senior Paid Digital Media Manager at 321, you will lead the strategic development and hands-on execution of paid digital media campaigns across a diverse portfolio of clients, with specialized focus on insurance (home, auto, and related product lines) and business services industries including roofing, legal services, real estate, healthcare, and home services. This role requires deep expertise in insurance marketing dynamics including lead generation optimization, quote funnel conversion, seasonal campaign management, life event targeting, and navigating the extended consideration cycles typical of insurance purchase decisions. You will own the full-funnel media strategy and execution while integrating paid media with CRM automation, email marketing, and customer lifecycle programs. This role combines strategic leadership with technical execution expertise, requiring proficiency across paid search, paid social, programmatic display, CTV, and deep understanding of how paid media fuels and integrates with marketing automation platforms. As a senior leader on the Digital team, you will manage and mentor digital specialists, drive the paid media philosophy across the agency, pioneer innovative approaches to performance marketing in regulated industries, and serve as a strategic partner to clients seeking measurable business growth through data-driven digital advertising.
Job Responsibility:
Lead the development and execution of comprehensive paid digital media strategies for insurance and business services clients across Google Ads, Meta, LinkedIn, YouTube, programmatic display, and emerging platforms
Design full-funnel media strategies that align with insurance customer journeys
Develop insurance-specific campaign architectures
Create media strategies for business services clients
Establish performance benchmarks, KPIs, and success metrics
Assume responsibility for the paid digital philosophy and standard of campaign execution across the agency
Stay current on platform updates, algorithm changes, privacy regulations, and advertising best practices
Develop thought leadership around omni-channel, consumer-centric performance marketing
Maintain deep understanding of home and auto insurance products, coverage types, pricing strategies, and competitive landscape
Optimize campaigns for insurance consumer behavior
Apply compliance expertise to business services verticals
Monitor insurance industry trends
Execute hands-on campaign setup, optimization, and management across all major paid digital platforms
Build sophisticated audience targeting strategies
Develop and manage landing page strategies, conversion funnels, and quote form optimization
Implement comprehensive tracking architecture
Create A/B testing frameworks
Manage campaign budgets, pacing, and bid strategies
Collaborate with Creative team on ad creative development
Oversee the full lead generation ecosystem
Develop and execute high-volume lead-generation strategies
Manage traffic sources across paid search, paid social, programmatic display, CTV, SEO, and affiliate channels
Optimize landing pages, quote forms, lead forms, and CRM integrations
Build lead scoring models and qualification criteria
Implement lead distribution systems
Monitor lead-to-customer conversion rates
Develop strategies for lead nurturing, follow-up optimization, and improving quote-to-policy conversion
Design integrated marketing strategies that connect paid media with CRM automation, email marketing, and customer lifecycle programs
Develop audience segmentation strategies
Create remarketing strategies
Build custom audiences from CRM data
Collaborate with CRM specialists
Develop attribution models
Understand marketing automation platforms and user journey mapping
Oversee the development of robust, dynamic, and highly visual reports and dashboards
Generate comprehensive performance reports with insurance-specific metrics
Leverage data visualization tools
Continually test and optimize campaigns
Turn trends and data into compelling insights
Conduct deep-dive analyses
Present performance insights and strategic recommendations
Monitor competitive activity
Research, author, and/or assist in the production of paid digital proposals, pitches, RFPs, and media plans
Ensure client marketing objectives and initiatives are supported with data-driven paid digital strategies
Interface with Client Success teams, project leads, and leadership
Ensure the development, execution, tracking, and reporting of media campaigns is on-time, on-budget, and on-goal
Liaise with clients on paid digital matters
Lead client presentations
Participate in strategic planning sessions and quarterly business reviews
Identify growth opportunities within existing accounts
Provide weekly updates to leadership and monthly/quarterly reviews with executive team
Collaborate with Business Development
Manage and mentor digital media specialists
Handle recruitment, hiring, and onboarding
Develop team workflows, processes, and standard operating procedures
Review work, troubleshoot platform issues, and provide constructive feedback
Cultivate career development of team members
Foster a culture of testing, learning, and continuous improvement
Ensure all digital team members properly manage and support client initiatives
Act with a high degree of independence
Secure, qualify, and manage external digital resources
Be a self-starter and quick learner
Discover and test new platforms, channels, tools, and emerging technologies
Explore AI-powered media optimization tools
Stay current on privacy changes, platform updates, and digital advertising trends
Pioneer innovative approaches to insurance marketing
Assist in developing the agency's unique strategic partnership offerings
Share knowledge and best practices across the agency
Requirements:
7+ years of experience in strategic digital media planning and hands-on paid advertising execution, preferably in an agency environment
3+ years of direct experience managing paid media campaigns for insurance products (home insurance, auto insurance, personal lines) or financial services required
Proven track record of successful lead generation and customer acquisition campaigns for insurance brands
Deep understanding of insurance sales funnels, quote generation optimization, and policy conversion strategies
Experience managing paid media for business services industries including roofing, legal services, real estate, healthcare, or home services highly valued
Demonstrated success managing substantial monthly media budgets ($50K+ per month across multiple clients)
Expert-level proficiency in Google Ads with proven success across Search, Display, Performance Max, and YouTube campaigns
Advanced Meta advertising expertise with demonstrated results across Facebook and Instagram
Strong experience with LinkedIn Campaign Manager, programmatic display, and emerging paid channels
Hands-on experience with landing page optimization, conversion rate optimization (CRO), and funnel testing
Working knowledge of CRM platforms (HubSpot, High Level, Salesforce Marketing Cloud) and marketing automation
Deep understanding of customer lifecycle marketing and full-funnel integration strategies
Proficiency with Google Analytics 4, Google Tag Manager, and conversion tracking implementation
Experience with data visualization and reporting tools (Looker Studio, Power BI, Tableau, or similar)
Strong analytical skills with ability to interpret complex data sets and translate insights into actionable strategies
Understanding of multi-touch attribution modeling and customer journey analysis
Knowledge of insurance industry metrics, benchmarks, and performance standards
Familiarity with insurance advertising compliance requirements and regulated industry marketing
Experience managing and developing team members in a fast-paced environment
Ability to prioritize, multi-task, solve problems effectively, and remain professional and constructive in all situations
Strong organizational and communication skills with ability to present complex information clearly to clients and stakeholders
Track record of project and client success with measurable business impact
Nice to have:
Platform certifications (Google Ads, Meta Blueprint, LinkedIn Marketing Labs)
Experience with programmatic advertising platforms and DSPs
Knowledge of CTV/OTT advertising strategies and platforms
Familiarity with affiliate marketing, publisher networks, and performance partnerships
Experience with call tracking platforms and offline conversion measurement
Understanding of SEO and how it integrates with paid search strategies
Background in marketing data science, statistical analysis, or predictive modeling
Property & Casualty (P&C) insurance knowledge or insurance industry certifications
Experience managing campaigns during major insurance enrollment periods or crisis events
Familiarity with insurance technology platforms, quoting systems, or agency management systems
Experience with other insurance product lines (life, health, commercial)
Knowledge of telematics, usage-based insurance (UBI), and InsurTech innovations
Understanding of HIPAA compliance and healthcare marketing regulations
Experience leading digital transformation initiatives for traditional insurance agencies or business services companies
Advanced Excel/Google Sheets skills for data analysis and modeling
SQL knowledge or experience with marketing databases
Proficiency with AI-powered marketing tools and automation platforms
What we offer:
Health, dental, and vision insurance
401K after one year of employment
2 Weeks (80 Hrs) Paid Time Off [Additional 40Hrs at 3 Years]
3 Sick/Mental Health Days
8 Hours Volunteer Time
Additional PTO at holiday and management discretion
Paid parental leave
Professional development opportunities
Leadership training opportunities and career advancement pathways
A collaborative, creative, and ambitious team environment