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Wells Fargo is seeking a Senior Infrastructure Engineer to provide operational and product support to the Wells Fargo Physical Access Control Technologies (PACT) systems. The resource will support incident and problem management, endpoint and application configuration, and software lifecycle management for several COTS (Commercial Off The Shelf) applications supporting physical access. In addition, this resource will provide advanced troubleshooting and drive remediation of exceptions, issues, and vulnerabilities related to PACT applications.
Job Responsibility:
Lead or participate in high level technical concepts spanning technology and business
Develop specifications for complex infrastructure systems, design and test solutions
Contribute to the testing of business, application and technical infrastructure requirements
Drive solutions to reduce recovery
Review and analyze solutions for cloud security, secrets management and key rotations
Design, test, debug, and document programs using Agile development practices
Design and execute complex system upgrades
Resolve troublesome trends as they develop
Develop a long-range plan designed to resolve problems and prevent them from recurring
Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Requirements:
4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of systems support analysis experience with security equipment
3+ years of experience working in managed services
4+ Experience supporting an enterprise-level environment, including production support of a 24x5 application
Nice to have:
Experience in Wells Fargo internal technology tools such as ServiceNow, BAM, PTS, ISP, DBS30, JIRA
Ability to interact effectively with both technology engineers and senior management
Strong troubleshooting experience, including basic SQL and PowerShell knowledge
Strong verbal, written, and interpersonal communication skills
Professional certification as a Lenel Systems Engineer or equivalent