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Senior Outbound Product Manager

United States, San Francisco Employment contract · Job Posted May 29, 2025
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Job Description

Loom is the video communication platform for async work, now part of the Atlassian family. The role of Senior Outbound Product Manager involves strategic engagement with enterprise customers, go-to-market strategy development, sales enablement, and customer adoption management, among other key responsibilities.

Job Responsibility

  • Engage with CIOs and Buyers throughout the sales cycle to instill customer confidence in our products
  • Partner with Sales and Customer Success teams for adoption
  • Represent the company at industry events, conferences, and webinars to promote our solutions and share industry insights
  • Represent the product in analyst briefings, including product positioning, demos, and market insights relevant to analyst categories
  • Develop and execute comprehensive go-to-market plans, including positioning, messaging, pricing, and launch strategies in partnership with marketing
  • Develop and deliver product documentation and demos, training materials, and sales tools to support the sales team in effectively communicating product value, in partnership with marketing and support
  • Pre-sales engagement at CIO/Sr Director level to partner with sales team to instill customer confidence in our products
  • Represent Solution Area and Enterprise in high-priority customer escalations during set-up and roll-out phase
  • internal effort to resolve issues and close the loop with customer
  • Track and deliver Enterprise adoption and growth goals
  • Represent Voice of the Customer back to product and platform teams, and maintain scaled customer feedback loops across Atlassian teams.

Requirements

  • 7+ years experience in Enterprise SaaS market
  • 2+ years experience in product management
  • Background in Enterprise customer-facing situations, to land deals and encourage product adoption
  • Experience building systems to capture and prioritize customer feedback at scale
  • Executive presence and customer-facing confidence
  • Excellent communication, both written and verbal
  • You make things happen. You manage ambiguity and complexity affecting many stakeholders in an organized and structured way.

What we offer

  • Health coverage
  • Paid volunteer days
  • Wellness resources

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