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Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: The Senior Order Processing Coordinator owns the process of validating and booking all accepted quotes in accordance with our Company Bookings Policy and compliance policies. The Senior Order Processing Coordinator will also be responsible for handling all provisioning for closed Sales Orders, monitoring various operational reports, internal customer issue resolution, training for new employees, and standard Sales support. This role requires collaboration with several teams across the company, including Sales, Billing, IT, Legal, Support, and Services.
Job Responsibility
Manage the Sales Order Processing Queue: Review all documentation for accuracy
Route contracts and legal agreements to proper Signers
Confirm that all fully executed documents are received for processing
Review and complete billing for orders
pushing the quote to Zuora and closing the opportunity
Create and redirect all cases related to Provisioning or Implementations
Coordinate with Legal, Billing, Deal Desk
and Sales Operations to enforce best practices around order form guidelines
Communicate pertinent information on the status of orders to management
Create and run Salesforce reports and action each item as needed
Manage provisioning customer instances with additional purchases through order forms
Supports month end/quarter end/year end
overtime required during these periods
Creates, reviews
and updates current operational procedures
as required
Maintain consistent knowledge of legal agreements and international requirements
Requirements
3+ years of experience supporting sales environments
Advanced experience in DocuSign
Recent experience in Salesforce
Proficient in Excel and/or reporting and analytics
Strong attention to detail
excellent time management
organizational skills
Quick learner
Problem solver
self-motivated
Ability to work without direct supervision
College Degree in Business Administration or related field