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As a Senior Optimization Consultant, your role is to provide expert knowledge and insights to Airwallex's largest merchants. You will collaborate with a range of internal stakeholders - including Account Managers, Product Managers and Data Scientists - to uncover opportunities to improve authentication and fraud. You will educate Airwallex merchants and internal teams on major trends in our key customers' payment performance and create actionable plans to improve performance and integrations. You may also support engagements that we have with external partners (e.g., card issuers).
Job Responsibility:
Gather insights through data analysis and industry knowledge to identify opportunities to improve customers' payment performance
Design and deliver a standard methodology to improve payment performance
Lead discussions with customers on their existing payment performance, opportunities to improve and requirements to implement
Train internal stakeholders (e.g., Sales teams) on how to lead discussions with customers and prospects
Liaise with our Product teams to ensure that they understand customer feedback and incorporate your learnings into their roadmaps
Support engagements with external stakeholders (e.g., card issuers)
Requirements:
Outstanding professional and academic record of achievement
Prior experience in payments
Comfort with SQL
Intellectual curiosity
Adeptness at bringing structure to ambiguous, fast-moving problem spaces
Significant analytical experience
Brilliant communication skills
Comfort working cross-functionally with stakeholders at varying levels of seniority
Nice to have:
Proficiency in BI tools (e.g., Looker, BigQuery), and/or statistical software
Experience as an optimization consultant in another payments company