Senior Operations Supervisor

Reporting to the Operations Manager, the role of a Senior Operations Supervisor is to lead and coordinate a team of Operations Supervisors, drivers, and the Traffic Office / Allocations function. You will act as a key support to the Operations Manager, taking a more strategic role in overseeing daily depot performance, driving operational excellence, and ensuring the consistent delivery of high-quality bus services. You will be responsible for supervising and developing the Operations Supervisor team, ensuring effective management of drivers and operational staff, and maintaining a strong focus on customer experience by proactively managing and resolving service issues. To ensure a safe, punctual, reliable, and cost-effective delivery of services through strong leadership, performance management, and continuous improvement of operational processes. You will play a lead role in developing a highly skilled and compliant workforce through engagement, coaching, and adherence to operational policies and procedures. Due to the seniority of this role, you will be expected to demonstrate strong leadership, promote a culture of accountability, structure, and discipline, and work collaboratively across departments. You must lead by example, act with professionalism at all times, and foster a respectful and inclusive working environment.