Senior Operations Strategy & Excellence Manager, TUI

TUI

Location:
United Kingdom, Luton

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a key member of TUI Airline Operations leadership team, this role involves spearheading the strategic development and delivery of operational performance and continuous improvement initiatives across TUI Airline's global operations. Responsibilities include leading teams, driving digital enablement, managing KPIs and dashboards, and enhancing operational resilience.

Job Responsibility:

Lead and develop the Strategy & Excellence team providing coaching, performance management and creating succession planning opportunities
Manage the Operational Excellence programme delivery across TUI Airline, ensuring our operational strategy evolves to meet customer and market needs
Take ownership of KPIs, dashboards, and frameworks to support data-led decision-making, tracking and reporting on operational and customer experience improvements to include the tracking of disruption spend
Drive improvement initiatives and benchmark performance to identify best practices
Facilitate post-event debriefs and embed lessons learned to continuously improve our operational resilience across the airline
Ensure compliance and align initiatives with sustainability goals via the Senior Operations Excellence Specialist
Set the customer experience strategy for disruption management in partnership with the Senior Customer Excellence Specialist
Partner with our Technology teams to enhance reporting capabilities and drive automation of performance data for improved operational visibility
Drive change and project delivery, ensuring benefit tracking and ROI evaluation while influencing decisions at senior leadership forums
Propose future strategies to senior stakeholders & influence cross functionally, leading internal communications

Requirements:

Comprehensive understanding of airline operations including digital tools and systems and performance management frameworks
Proven experience in continuous improvement and transformation initiatives within complex operational environments
Skilled at developing KPIs, dashboards, and performance frameworks that drive meaningful business insights
Analytical and data-driven decision-making abilities allow you to identify opportunities and solve complex operational challenges
Experience working in cross-market or multi-national operations, with the ability to collaborate across diverse teams
Strong project management and stakeholder engagement capabilities
An effective communicator who can engage stakeholders at all levels of the organisation and influence strategic decisions

What we offer:

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
dynamic working environment
access to the TUI Learning Hub
opportunities to work on global projects and teams
involvement with local charity and sustainability initiatives

Additional Information:

Job Posted:
October 24, 2025

Expiration:
November 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Operations Strategy & Excellence Manager

TUI

Location:United Kingdom, Luton

Category:-

Contract Type:Not provided