Senior Operations Specialist, Checkr

Checkr

Location:
United States, Nashville

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

28.37 - 35.58 USD / Hour

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Job Description:

As a Senior Operations Specialist in Occupational Health, you will play a critical role in ensuring that candidates move smoothly through Checkr’s drug occupational health testing process. You will monitor performance across our health testing network, create systems and SOPs that improve quality and candidate experience, and serve as a key point of contact between candidates, clinics, and our supply chain team. This role demands both operational rigor and empathetic problem-solving to deliver timely, compliant, and positive experiences.

Job Responsibility:

Monitor performance of occupational health tests across our vendor/clinic network, identifying trends, bottlenecks, and opportunities to improve
Create and document scalable systems, SOPs, and best practices to ensure consistency and efficiency in occupational health operations
Partner with the Supply Chain team to manage clinic/vendor relationships, support vendor SLA conversations and drive accountability
Proactively contact candidates and clinics to resolve escalations, delays, or compliance issues
Collaborate with cross-functional teams (Product, Compliance, Vendor Management) to drive end-to-end process improvements
Analyze and report on performance metrics
package insights into repeatable dashboards and updates for leadership
Act as subject-matter expert on occupational health operations and provide guidance during audits or compliance reviews.

Requirements:

3-5 years of operations or compliance experience in occupational health, clinical operations, or a related healthcare/health testing domain
Strong operational rigor with proven success in developing and implementing scalable SOPs
Experience partnering with external vendors or clinic networks, ideally within occupational health or clinical testing
Strong problem-solving and investigative skills with the ability to resolve complex operational issues
Excellent written and verbal communication skills
able to effectively communicate with candidates, clinics, and internal teams
Ability to thrive in a fast-paced, high-volume environment with shifting priorities.

What we offer:

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Additional Information:

Job Posted:
August 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Operations Specialist