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Senior Operations Specialist, AI Enablement

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Bumble Inc.

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

50000.00 - 60000.00 GBP / Year
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Job Description:

Lead the end-to-end quality program for AI Moderation. Ensure that human and machine moderation systems operate with accuracy, consistency, and fairness — while continuously improving quality standards, feedback loops, and regulatory alignment. Help reimagine how technology — and AI in particular — can enhance trust and care across every user touchpoint.

Job Responsibility:

  • Operationalise and scale the AI Moderation QA framework across internal teams and BPO partners
  • Ensure consistent application of quality standards
  • Review and evaluate the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems
  • Operationalise structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams
  • Validate model performance and identify opportunities for improvement
  • Develop quality benchmarks and continuously optimise moderation processes, tooling, and workflows
  • Conduct root cause analysis using moderation data to surface trends, systemic gaps, and actionable insights
  • Enhance moderation policy implementation
  • Provide data-driven recommendations for policy updates
  • Ensure moderation practices adhere to regulatory requirements and community guidelines
  • Facilitate quality controls including focused calibrations, targeted retraining initiatives, SOP clarifications, and structured model performance feedback
  • Track and monitor the effectiveness of implemented corrective actions
  • Collaborate cross-functionally to strengthen the integration of AI systems within moderation workflows
  • Assist the Quality Manager with the CX AI Agent QA Program

Requirements:

  • 3+ years of experience in Trust & Safety
  • Hands-on experience in content moderation operations and quality management
  • Familiarity with moderation systems and conversational AI tools
  • Understanding of the interplay between human review and machine learning models
  • Strong analytical skills
  • Experience digesting large data sets and complex policies into clear, actionable insights
  • Experience in data analysis and reporting
  • Deep understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles
  • Comfortable working with moderation, CX, QA tools and platforms
  • Ability to quickly adapt to new software systems and evolving workflows
  • Strong appreciation for calibration, consistency, and objective scoring in QA programs
  • Ability to work across global teams and with BPO partners
  • Ability to demonstrate ownership and accountability
  • Work collaboratively
  • Embrace feedback as part of growth
  • Model Bumble’s values of Respect and Curiosity

Additional Information:

Job Posted:
March 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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