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DELIVER Logo DELIVER · Customer Service

Senior Operations Representative

United Kingdom, Manchester · Job Posted May 03, 2026
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Job Description

We’re looking for a talented individual to join our Rider Onboarding and Compliance Team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and proactively ensure riders remain in service and compliant during their time with Deliveroo. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.

Job Responsibility

  • Accurately load riders to compliance sweeps to ensure we have valid and compliant rider information and documentation
  • Monitor the rider compliance flows to ensure minimal friction in the process
  • Provide SME compliance knowledge to Deliveroo team to ensure we successfully launch in new markets and our fleet remains compliant
  • Manage vendor compliance queues to ensure that compliance cases are reviewed and actioned efficiently
  • Develop and provide SME market-specific compliance knowledge to our vendors and internal teams
  • Respond to internal and external compliance escalations
  • Ensure the Rider Compliance Team process and training documentation is up-to-date
  • Provide comprehensive training to new starters and our vendors
  • Collaborate with the Compliance Team to identify opportunities for reducing inefficiencies within our processes
  • Collaborate with the broader Rider Compliance Team to achieve KPIs and targets
  • Proactively identify, investigate and take appropriate actions to mitigate rider compliance risk within our fleet or processes

Requirements

  • You are proficient in written and spoken English
  • You are an excellent and confident communicator
  • You are highly organised
  • You are detail-oriented
  • You are a strong team player
  • You are happy working in a fast-paced environment and can easily adapt to change
  • You are self-motivated and eager to learn
  • You are curious and can challenge processes that aren’t working -- you get to the bottom of things
  • You are familiar with G-Sheets or Excel (can maintain complex spreadsheets)
  • Experience using Salesforce

What we offer

  • Free Deliveroo Plus
  • Team lunches from the best local restaurants
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan, with the option to add family members at own cost
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
  • Discounted dental insurance and a range of other flexible benefits
  • Life assurance
  • Maternity, paternity and maternity and shared parental leave
  • Excellent kit to enable working from home and a parent-friendly working culture
  • Access to free mortgage advice
  • Cycle to Work Scheme or Season Ticket Loans
  • Excellent learning and development opportunities and access to RooLearn
  • Regular Employee Resource Group (ERG) led social events
  • Summer and end-of-year parties
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