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Senior Operations Processor

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
Philippines , Taguig City

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wells Fargo is seeking a Senior Operations Process for Global Payments & Liquidity to support WellsOne Fraud operations. The role is responsible for activities that support the operational infrastructure, performance, and efficiency. A WellsOne Fraud Workflow Team Member is responsible for managing, reviewing, and routing fraud‑related communications and cases received through the WellsOne Fraud mailbox. The role serves as a critical intake and control point within the WellsOne Fraud process, ensuring customer responses and fraud alerts are handled accurately, prioritized appropriately, and assigned to the correct downstream teams in a timely manner.

Job Responsibility:

  • Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
  • Use technical expertise in the designated area and resolve escalated issues
  • Provide feedback and present ideas for improving or implementing processes and customer support
  • Perform complex operational and customer support initiatives within Operations functional area
  • Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
  • Apply technical knowledge and expertise to perform work and action requests
  • Provide subject matter expertise and interpretation of procedures to staff
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

  • 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Must have completed two (2) years' of college education, any field
  • Proficient in MS Office tools
  • With professional background in Banking operations with focus on Credit Cards transaction and support: Payment processing, maintenance items for commercial card clients
  • Excellent English communication skills, written and verbal
  • Excellent Customer Service background and skills

Additional Information:

Job Posted:
April 05, 2026

Expiration:
April 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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