Senior Operations Processor, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is seeking a Senior Operations Processor to support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. The role involves using technical expertise to resolve escalated issues, providing feedback for process improvements, and performing complex operational and customer support initiatives within the Operations functional area.

Job Responsibility:

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Reviewing incoming records to ensure records meet the requirements for the USA Patriot Act Section 326
Responsible for reviewing complex work and work on the priority queues
Contact appropriate resources as needed to ensure accurate and thorough review of Universal Workstation records all cases in the work queue, including research and documentation
Conduct research in Hogan and search external Websites for TIN verification when necessary
Complete no less than 4 hours per year of self-directed subject matter related training
Assist lower level Operations Analysts in development of their own research methods
Assist with departmental projects and initiatives as tasked by management
Partner with appropriate resources to seek out solutions to problems
Research and resolve problems within department SLAs
Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
Must be flexible to work odd shifts
Ability to work overtime during peak volume times
Conduct trainings for the team members in absence of Analysts
Consult with lower level Analysts
assist in development of their research and investigative methods
Provide coaching and mentoring to other Analysts regarding processes, procedures and policy
Should be a graduate with 4+ years’ of experience in one or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations
experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
Ability to identify “high risk” customers as defined by enterprise policies for risk rating customers
Ability to meet and often exceed established production standards
Ability to analyze and summarize large amounts of data
Understands and also tried to grasps the procedure of core processes/sub processes within the same LOB
Has a basic understanding of multiple processes within LOB
Examines and delivers as per the required quality, following the laid procedures, policies under guidance
Accurately process high volumes of work, within established deadlines
Displays understanding of process related metric
Possess basic domain knowledge
Communicate clearly and concisely
Strong communication skills and have the ability to conduct process trainings and provide floor support if required

Additional Information:

Job Posted:
April 27, 2025

Expiration:
May 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Senior Operations Processor

Wells Fargo

Location:India, Bengaluru

Category:Banking

Contract Type:Not provided