Senior Operations Processor

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience with treasury management products and services
• Account analysis experience
• Strong attention to detail and accuracy skills
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
• Ability to navigate multiple computer system windows, applications, and search tools to find information
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to handle confidential material in a professional manner
• Excellent verbal, written, and interpersonal communication skills
• Experience with Hogan CIS and RPM
• Experience with Hogan MaxAAR
• Strong organizational, multi-tasking, and prioritizing skills