Senior Operations Processor

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Call center customer service experience in the financial services industry
• Hogan experience
• 1+ years of Data entry experience
• Proficient in MS Office, particularly MS Excel
• Ability to work independently, organizing and managing multiple priorities
• Excellent verbal, written, and interpersonal communication skills
• Capability to navigate multiple computer systems, applications, and utilize search tools to find information
• Aptitude to work in a fast-paced deadline driven environment
• Energetic, quick learner, positive attitude, self-motivated

• Ability to work a hybrid schedule, at least 3 days a week working in office
• Equal opportunity policy
• Accommodation for applicants with disabilities