Senior Operations Processor - Merchant Services

• Complete Know Your Customer reviews prior to Account Opening
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Merchant/payments processing experience
• Sales support experience
• CIP/CDD/AML/KYC background
• Leadership experience including coaching, training, and mentoring
• Document imaging experience
• Experience delivering results in a fast-paced, deadline driven environment
• Ability to work in a high-volume environment
• Strong time management skills and ability to meet deadlines
• Experience developing partnerships and collaborating with other business and functional areas
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy with a sense of urgency.