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You’ll join our Operations Planning team, a fast-paced, critical function within Operations, that ensures our Heathrow operations run smoothly and efficiently. In this role, you will drive resource planning excellence by owning and optimising workforce plans —making sure the right people are in the right place at the right time to keep our operation moving. You will align operational needs with business priorities, anticipate demand and make real-time decisions that deliver outstanding operational performance.
Job Responsibility:
Lead resource planning and delivery teams to produce accurate, robust resource plans
Oversee monthly resource forecasts, identifying risks and opportunities
Ensure training plans align with operational readiness and planning cycles
Manage roster production, ensuring compliance and operational accuracy
Drive continuous improvement through accurate reporting and process optimisation
Act as a key business partner to line areas, providing expert resource insight
Requirements:
Strong leadership skills with a collaborative, team-focused approach
Commercial awareness and the ability to make, and stand by, critical decisions
Excellent communication and stakeholder engagement capabilities
Analytical mindset with a proactive, results-focused attitude
Resilience and confidence in managing complex challenges in a demanding environment
A background in resource planning, forecasting and budgeting is essential
Advanced Excel and data analysis skills is essential
Experience managing and developing high-performing teams
Strong organisational and time-management skills
What we offer:
Unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family