Senior Operations Manager

• Lead and evolve business operations, ensuring alignment with strategic goals
• Build, scale, and refine operational frameworks to support business growth
• Ensure effective execution of processes across departments with a focus on continuous improvement
• Oversee system implementation and management, including operational tools, platforms, and infrastructure
• Lead resource planning, allocation, and optimization across teams
• Establish and track KPIs to monitor performance and drive accountability
• Leverage a strong resource management background to ensure workforce efficiency and adaptability to changing project demands
• Partner with department heads to ensure streamlined communication and operational alignment
• Drive initiatives that improve workflow, productivity, and service delivery
• Serve as a key point of contact for senior stakeholders, both internal and external
• Act in a client-facing capacity, ensuring alignment with expectations, delivering solutions, and fostering long-term relationships
• Participate in long-term strategic planning and annual goal setting
• Provide operational insights and recommendations to executive leadership
• Demonstrate good commercial acumen by contributing to budgeting, forecasting, and margin optimization initiatives

• Proven experience in a senior operations role, ideally within a creative or production agency
• Strong understanding of operational systems, project workflows, and process design
• Demonstrated ability to implement and manage systems across departments or teams
• Excellent interpersonal skills and the ability to manage senior stakeholders
• Experience in a client-facing environment with a consultative approach to problem-solving
• Commercially savvy, with experience managing budgets and driving efficiency
• Skilled in resource management, including planning, allocation, and performance oversight
• Strong leadership, communication, and decision-making skills
• Comfortable operating in a fast-paced, dynamic environment

Competitive benefits package