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Responsible for directing and overseeing all Operations functions, including engineering, maintenance, event conversion, public safety, and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required.
Job Responsibility:
Directs, supervises, and schedules all aspects of Operations, including engineering
building and grounds
maintenance
event conversion & technical services, including ADA compliance
public safety
and Custodial Services
Coordinates the Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events
Implements and updates facility rules, regulations, policies, and procedures
Ensures all events are built, advanced, and fulfilled at the highest level with the event management and event operation team
Provides clear, concise, and timely communication of directives to other departments
Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing
Oversees maintenance of the Physical Plant, systems, equipment, and vehicles
Authorizes the requisition of equipment and supplies within budget guidelines
Provides yearly inventory of all equipment
Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed
Develops policies and procedures to ensure best practice of compliance with laws, regulations, and company standards
Develops program to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures
Investigates, analyzes, and resolves operational problems and complaints
Conducts periodic staff meetings to discuss procedures, problems, and policy changes
Negotiates with vendors, unions, contractors, and/or service providers
Develops and implements preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations
Acts as a liaison to public utility, environmental, and energy agencies
Serves as MOD (Manager on Duty) as required
Requirements:
Bachelor's Degree, preferably with a major in Management or Maintenance Engineering
Minimum of 2 years’ experience in Supervising or Managing in a similar facility
Excellent organizational skills
Ability to prioritize and manage multiple projects simultaneously
Good written, verbal, and interpersonal skills required
ability to interact with all levels of staff, including management
Ability to effectively supervise staff
Professional presentation, appearance, and work ethics
Knowledge of Microsoft Office including Excel
Ability to work with limited supervision and as a team member
Requires ability to work at events plus flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours