Senior Operations Manager

• Engage periodically with Geo / Region (Account Services, BU, Presales) representing GRSB/GMS
• Establish and build trust and relation
• Lead / Drive GMS related escalations in region, demonstrating ownership, accountability, and sustainable outcomes
• Lead and Support Large Enterprise Managed Services Infra Delivery Accounts
• Excellence in TCE and aaS metric
• Operationalize aaS metric (POR Item)
• Flawless audits on accounts from the region during renewal of ISO, CMMI, Soc1/Soc2, SAP
• Meet the compliance (Secure Access, Patching, Vulnerability etc..) standards for GMS customers in the region
• Engage with engineering teams to deploy platforms in Customer environments before transition
• Planning and execution of seamless transition and onboarding of clients
• Deliver penalty free operations
• Ensure delivery is within the COD/Budget
• Drive adoption to new digital / platform initiatives – Email digitization, P1 reduction, Bulk ticket reduction etc… leading to efficiency gain and error free operations
• Enable GMS growth in Region, meeting/exceeding the target
• Drive Vendor Management to deliver customer OLA/SLAs
• Participating in RFPs/Customer presentations representing GMS delivery
• Demonstrate GMS value to customers
• Support New Service Integration and Portfolio initiatives in CAP/CAP, POCs, Try and Buy and other initiatives
• Drive POR for the Tower/Centre
• Lead BCP for the region
• Operationalize the region model and establish a CSI
• Drive innovation in terms of processes related to capability development, talent development and growth
• Incubate newer solutions in GMS and other areas, in some cases develop a new service at the Site
• Run niche solutions delivery around cloud services, hyperconverged infrastructure and software services
• Ensure the GMS supported customer landscape is compliance with Access and Security standards

• Over 12+ years of experience in IT Services with at least 5 - 6 years of experience in leading a delivery organization in IT Infrastructure Managed Services domain, Specially in the Microsoft Domain
• Has 8-10 Yrs Experience in Supporting Large Enterprise Managed Services Infra Delivery Accounts
• At least 5+ years of experience managing delivery of technical solutions related to Azure Cloud/ AWS or Infrastructure as well as automation
• Prior experience with MS Azure Cloud and/or Cloud Infrastructure (AWS, GCP, Terraform, Linux) is mandatory
• Must have serviced clients outside India with a solid track record of managing clients globally
• A proven talent and team developer
• 2 - 3 years of rich experience running IT Operations for clients in a managed services model
• Proven track record in Innovation that led to modernization, efficiency, and better outcomes
• Microsoft Azure Cloud Certified
• ITIL 3/4 Certified
• Demonstrate Working Knowledge in DevOps and Agile Practices

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion