Senior Operations Manager Jobs

NEC Software Solutions

Location:
United Kingdom, Hartlepool

Category:
Public Sector

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly skilled and motivated Senior Operations Manager to lead our entitlement services division. This role will be responsible for overseeing multiple Operations Managers across a number of service areas that deliver vital entitlement services to the public on behalf of both local and central government organisations. The postholder will play a pivotal role in ensuring exceptional service delivery, driving operational excellence, maintaining compliance, and fostering a culture where employees feel valued, supported, and inspired to deliver their best work.

Job Responsibility:

Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery
Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture
Ensure high levels of staff engagement, retention, and productivity across all divisions
Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs)
Monitor and drive operational efficiency, process improvement, and standardisation across service lines
Anticipate operational challenges and develop proactive solutions to mitigate risks
Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners
Ensure client requirements are understood, interpreted, and consistently delivered to a high standard
Provide clear communication and reporting to both internal stakeholders and external partners
Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks
Drive continuous improvement in service quality through monitoring, audits, and corrective action plans
Maintain a culture of accountability and transparency, embedding quality as a core value
Contribute to the shaping of operational strategy in line with organisational goals
Support transformation projects and new service implementations
Provide insights and recommendations to senior leadership on performance trends and opportunities

Requirements:

Proven experience in a senior operational leadership role, ideally within government services, public sector contracts, or similar regulated environments
Strong track record of managing managers and large, diverse teams
Demonstrable experience in client relationship management, particularly with government or public sector partners
In-depth understanding of quality management, compliance frameworks, and operational performance metrics
Excellent communication, negotiation, and influencing skills
Strong problem-solving and decision-making capability with a focus on outcomes
A collaborative leadership style, with the ability to inspire and engage teams
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

What we offer:

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
Invaluable employee assistance programme
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

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Senior Operations Manager