Senior Operations Manager Job at Amazon (Boston)

Job Description

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. The Amazon Artificial General Intelligence (AGI) team is seeking for an experienced Team Manager to join our operations to develop, manage, and support our team with speech and language solutions.

Job Responsibility

Collaborate with internal partners to build input-focused operating plans for achievement of key measures
Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
Develop, implement, or change processes as necessary to allow the team to scale at an accelerated pace, while managing cost and without impacting customer experience
Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams
Inspire front line teams to go beyond the standard “call of duty” to find creative solutions for our product issues
encourage risk-taking and advocacy on behalf of product teams.
Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools.
Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations.
Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of
Foster a work environment that respects and is responsive to the needs of a diverse staff
Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics.
Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration.
Improve the experience of the data associates & managers as measured by improvements in attrition and employee engagement surveys.
Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate tool sets, user interfaces, and business logic for the efficient handling of work volumes.

Requirements

Bachelor's degree, or Bachelor's degree in supply chain management, operations, engineering, analytics or related field
Experience managing and developing high performance teams
Experience blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement
Experience in developing future leaders and creating tailored succession plans

Nice to have

Master's degree, or MBA
Knowledge of standard speech and machine learning techniques
Lean-Six Sigma Black Belt certification
Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave
sign-on payments
restricted stock units (RSUs)

Amazon - All Job Offers

Select Country

Senior Operations Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?