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Senior Operations Manager, Underwriting

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Figure

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Location:
United States , Charlotte

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Category:
Finance

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Contract Type:
Not provided

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Salary:

97680.00 - 122100.00 USD / Year
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Job Description:

Figure is looking for an experienced Senior Operations Manager - Underwriting to join our dynamic team and contribute significantly to our growth. In this role, you will collaborate cross-functionally with the Product, Credit, and Quality Control teams to develop and maintain effective underwriting processes. This position offers an opportunity to take ownership of key initiatives and make a meaningful impact within an innovative environment.

Job Responsibility:

  • Underwrite loans, verifying completeness and compliance with company standards
  • Bring proven experience in multiple loan product guidelines, including Self- Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR)
  • Develop detailed guidelines and operational processes for new loan products and services
  • Develop written policies and procedures to, and be able to assess and ensure the accuracy of credit and collateral documentation, including income statements, tax returns, and fraud reports
  • Develop written policies and procedures to, and be able to analyze complex income documentation for both personal and business borrowers, ensuring all necessary paperwork is collected to support loan decisions
  • Maintain established service level agreements for decision-making while managing a variety of loan types in a fast-paced environment
  • Communicate regularly with sales teams, operations team, and management to address inquiries and provide necessary support
  • Assist in training and onboarding new underwriters, sharing best practices and insights to promote team development
  • Provide feedback to the management on challenges encountered and contribute to process improvement initiatives
  • Adapt loan terms as needed, identifying additional conditions to ensure sound credit decisions
  • Uphold a professional and client-centric approach, fostering positive relationships with all stakeholders
  • Collaborate with colleagues in underwriting complex loans, working together to achieve team objectives
  • Possess the authority to approve or override conditions set by other underwriters when necessary
  • Maintain industry licenses as required

Requirements:

  • 5+ years of verifiable experience in underwriting conventional, portfolio, and special program loans, verifying completeness and compliance with company standards
  • Proven experience in all of the following: Self- Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR)
  • Previous people management experience
  • Bachelor’s degree is preferred
  • Demonstrated ability to write and interpret guidelines and make informed decisions based on those interpretations
  • Strong project management skills with a proven track record of coordinating across departments and functions
  • Solid work ethic and a hands-on approach suited for a fast-paced environment
  • Capability to address challenging issues while maintaining objectivity and independence
  • Proficiency in building technical processes and collaborating cross-functionally to provide underwriting-related requirements
  • Experience in conducting compliance monitoring and testing
  • Proven ability to manage a project from inception to completion while remaining organized, detail-oriented, and diligent
  • Strong communication skills, with the ability to articulate plans, processes, policies, and issues clearly to stakeholders both verbally and in writing
  • Ability to thrive in a startup environment and contribute to building from the ground up
  • Meet minimum requirements to retain an NMLS license
  • This position requires holding an NMLS License and meeting qualifications for Qualified Individual licensing in needed states
What we offer:
  • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Employer-funded life and disability insurance coverage
  • 11 Observed Holidays & PTO plan
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement
  • 25% annual bonus target, paid quarterly
  • Company equity in the form of RSUs

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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