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The Supply Partnerships Manager owns Snorkel’s external supply partnerships, with a primary focus on BPO relationships that augment our EC network. This role is responsible for setting the strategy for how we scale supply through partners, ensuring balanced global coverage, and holding partners to Snorkel’s quality, performance, and reliability standards. You will manage partner relationships end to end—from onboarding and commercial terms to ongoing performance management—while partnering cross-functionally to ensure BPO contributors have a high-quality, well-supported experience on the Snorkel platform. This role is critical to enabling Snorkel’s growth, operational resilience, and ability to deliver high-quality data at scale.
Job Responsibility:
Own and scale Snorkel’s BPO and supply partner ecosystem to support global, 24/7 delivery
Define and execute the strategy for partner expansion, ensuring balanced geographic coverage and reduced concentration risk
Manage partner relationships end to end, including quality standards, performance tracking, communication, and regular operating cadences
Establish and maintain clear commercial terms, contracts, and expectations in partnership with Finance and Legal
Design and oversee a scalable, systematized onboarding experience for partners and contributors
Partner with Product, Engineering, Delivery, and EC Experience to improve tasking workflows and contributor experience
Track and report on key supply metrics (capacity, quality, cost, utilization) and drive continuous improvement
Requirements:
5+ years of experience in partnerships, operations, supply chain, vendor management, or a related role
Proven experience managing BPOs or external partners at scale
Strong operational and execution mindset, with the ability to set strategy and deliver results
Experience holding partners to high quality and performance standards
Excellent communication, relationship management, and stakeholder alignment skills
Comfort operating in fast-paced, ambiguous environments
Nice to have:
Experience supporting global or 24/7 operations
Familiarity with marketplaces, contributor platforms, or crowdsourced labor models
Experience working closely with Product and Engineering teams
Strong analytical skills and comfort using data to drive decisions