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Randstad Logo Randstad · Consulting

Senior Operations Manager/Operations Manager

Belgium, Brussels · Job Posted July 08, 2026
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Job Description

We are looking for a Senior Operations Manager/Operations Manager based in Belgium. Senior Operations Manager will be part of the Client Account Management team responsible for delivering a premium MSP service and contractor sourcing to stakeholders across a large digital and IT client. The key focus of this role is to forge strong relationships, develop best practice recruitment processes and a collaborative high performing team culture, delivering best in class strategies on sourcing and cost savings to achieve both client KPI’s and Randstad's business goals while leading day to day operations.

Job Responsibility

  • Lead and manage a Delivery Team across multiple locations - Belgium & Hydrabad, ensuring they have the necessary resources and support
  • Oversee the sourcing and contractor management and supplier management of the contingent workforce within client companies
  • Liaise with Hiring Managers and stakeholders to improve the recruitment process
  • Monitor P&L and manage budgets responsibly, including forecasting and expense management and costs saving
  • Manage client relationships, conduct service reviews (QBRs), and address escalations promptly
  • Drive continuous process improvement initiatives to enhance efficiency and service delivery
  • Ensure account performance exceeds KPIs and SLAs, with accurate reporting and analysis

Requirements

  • Experience in MSP is a must have
  • Preferred experience in contingent workforce management
  • Proven ability to lead and motivate teams in a fast-paced environment
  • Strong client relationship management skills and a customer-focused approach
  • Commercial acumen and the ability to manage budgets and financial performance
  • Experience using vendor management systems
  • Applicant tracking system experience preferred
  • Excellent communication and presentation skills, with the ability to liaise at all levels
  • Ability to develop sourcing strategies and sourcing through suppliers and business plans
  • Team leadership and Dutch and English language skills are essential

Nice to have

  • Applicant tracking system experience preferred
  • direct sourcing experience is a benefit

What we offer

  • An empathetic culture and supportive leadership who prioritise your well-being and personal development
  • Ability to grow in multiple areas in the company
  • internal career opportunities
  • international mobility
  • a fully flexible working environment
  • Be part of a culture of inclusion and belonging
  • A competitive salary
  • an unrivalled share purchase plan
  • generous benefits (bonus, insurance, discounts etc.)
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