Senior Operations Manager (MSP & RPO)

• Lead the delivery of a bespoke MSP/RPO solution
• Act as a strategic partner who independently manages high-value client relationships and internal stakeholder interfaces
• Oversee the full recruitment lifecycle—from sourcing control to process design
• Mentor operational managers and drive high-performing delivery teams to exceed SLA/KPI targets and expand service offerings through organic growth
• Develops and delivers plans and outcomes for an operational area, providing direction, guidance, and resources to the Delivery team
• Responsible for monitoring the P&L, developing budget plans, and keeping the forecast up to date
• Coaches and mentors the team, providing specialized training and induction to meet service levels and develop internal talent
• Develop, implement, and continuously monitor strategies to maximize team productivity and operational efficiency
• Lead process innovation by identifying and implementing AI-enabled solutions and automation opportunities to refine program processes
• Manages important client relationships at the director level, organizes QBRs for SLA management, and proactively advises on resourcing & savings strategies and innovative solutions
• Ensures a cohesive and highly motivated team environment, refines client processes, and implements continuous improvement programs
• Implements team performance management systems, ensures KPIs and SLAs are exceeded, and establishes metrics for feedback and coaching

• Strategic Leadership: A proven leader with a strong track record of managing teams and developing business plans or recruitment strategies
• Recruitment Expertise: Substantial background in the recruitment industry, specifically within delivery roles and MSP environments
• Problem-Solving & Commercial Acumen: Ability to research complex issues, advise management, and manage resources to meet senior-level objectives
• Technical Proficiency: Familiarity with VMS/ATS and enterprise client systems such as SAP, Oracle, or PeopleSoft
• Global Mindset: International experience is highly valued, along with the ability to liaise across all levels of a professional organization
• Education & Language: University/Post-graduate level intellect with an excellent command of English and Dutch (French is a notable asset)

French is a notable asset

• Extensive on-the-job training
• Attractive basic salary with an annual bonus plan and benefits package
• Working hybrid in Netherlands
• An inspiring working environment in which you, together with your team and colleagues, will make a difference for our client
• Opportunity to work with a world-class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first-class experience to our candidates