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Senior Operations Manager (Estates)

United Kingdom, Watford · Job Posted July 03, 2026
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Job Description

As Senior Operations Manager, you will be responsible for the strategic and operational management of the estate, overseeing both technical and non-technical facilities services delivered through outsourced partners. Working across a busy science park environment, you'll ensure buildings, infrastructure and essential services operate effectively while managing compliance, sustainability initiatives, capital projects and operational budgets. The role offers significant variety and influence, combining hands-on operational leadership with strategic planning, stakeholder engagement and business-critical decision making.

Job Responsibility

  • Lead the day-to-day operation of the estate, buildings and infrastructure across the science park
  • Manage outsourced facilities management providers, ensuring service delivery meets agreed performance standards, KPIs and SLAs
  • Oversee engineering maintenance activities, building compliance and technical maintenance strategies
  • Lead operational meetings and contract performance reviews with service partners
  • Manage capital projects from concept through to completion, including budgets, procurement and contractor management
  • Develop and manage annual operational and capital expenditure budgets
  • Drive continuous improvement initiatives across estates and facilities services
  • Ensure compliance with all relevant statutory, health and safety and environmental regulations
  • Lead sustainability, energy efficiency and carbon reduction initiatives, including ESG-related reporting requirements
  • Develop business continuity and emergency response plans and lead responses to major estate-related incidents
  • Build strong relationships with internal stakeholders, laboratory teams, suppliers, contractors and the local community
  • Lead, develop and support direct reports, ensuring appropriate training, capability development and succession planning

Requirements

  • HNC or HND in Mechanical or Electrical Engineering (desirable)
  • NEBOSH and/or IOSH Managing Safely qualification
  • Significant experience managing large outsourced facilities management contracts
  • Strong knowledge of building services, maintenance operations and statutory compliance requirements
  • Experience managing operational and capital budgets, procurement activities and contractor performance
  • Excellent leadership, stakeholder management and communication skills
  • Strong commercial awareness with the ability to balance service delivery, risk and cost
  • Sound understanding of health and safety legislation and building-related compliance requirements
  • The ability to remain calm and decisive when managing operational issues and incidents

Nice to have

  • Degree in Engineering, Facilities Management, Building Surveying, Property or a related discipline
  • 18th Edition Electrical qualification
  • Professional membership with RICS, IWFM, CIBSE or a similar body
  • Experience using CAFM systems
  • AutoCAD experience

What we offer

  • Pension scheme – 5% employer-matched contribution
  • Life assurance – 4x your basic salary
  • Enhanced maternity package
  • HealthPartners cashback scheme
  • Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
  • Learning & development – Free access to BRE Academy and our online learning platform
  • Professional membership reimbursement
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