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JLL Logo JLL · Real Estate

Senior Operations Manager, Critical Environments

United States, Topeka · Job Posted February 20, 2026
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Job Description

The Senior Operations Manager for Critical Facilities will serve as the single point of contact responsible for managing mission-critical facility operations and campus facility operations. This role will work directly with Director of Critical Environments, Operations Manager Critical Environments, Chief Engineer Critical Environments, Sr. Facility Manager and the Corporate Real Estate team to ensure delivery of exceptional facility management services in a 100%-uptime environment. The Senior Operations Manager will coordinate tenant requirements and oversee service delivery to maintain optimal facility performance and client satisfaction.

Job Responsibility

  • Oversee daily operations of critical facility infrastructure and campus buildings including power systems, ATS, UPS PDUs, cooling systems, HVAC, fire/life safety systems, generators, plumbing, BMS systems and water treatment
  • Maintain preventative maintenance programs, review and update critical assets and base building assets to maintain accuracy to ensure continuous uptime of critical facility components
  • Review, analyze, and optimize critical systems performance with the Operations Manager & Chief Engineer and holding weekly team meetings
  • Maintain emergency response protocols for critical facility incidents and base building incidents
  • Oversee and maintain the JLL JCAP compliance program review all information and keeping current electronic and paper logbook binders
  • Oversee all mandatory JLL HSSEQ training and record keeping for the team
  • Maintain the CE, Critical Environments, SharePoint working folders, updating the reviewing all information monthly
  • Oversee and manage the critical facilities qualification program for all engineers
  • Maintain the reference library and digital working folders
  • Ensure regulatory compliance with applicable codes and standards for critical facilities
  • Create and review MOPs and MCS documents and enter into the BNSF Service Now CAB approval program and present on the BNSF CAB leadership calls on Tuesday and Thursday
  • Manage technical staff assuring their success in the JLL culture
  • Complete all mid-year annual employee reviews
  • Complete and maintain a succession plan for the critical environments team
  • Review and update the team success plan as needed
  • Support the Director of Critical Facilities in implementing short and long-term critical infrastructure projects
  • Develop and maintain strong relationships with clients, vendors, and internal stakeholders
  • Develop and implement innovative programs and procedures that reduce operating costs and increase productivity
  • Work with Director of Critical Facilities, Operations Manager and the Sr. Facility Manager to develop and manage the operation budget and capital budgets
  • Assist Sr. Facility Manager with monthly variance reporting on operating budgets
  • Prepare and deliver appropriate monthly/quarterly/annual reporting for client as requested
  • Assist with developing and implementing annual capital planning and the long-range capital planning for all critical and general office building equipment

Requirements

  • Minimum of 7 to 10 years of experience in critical facilities operations and management
  • Experience in matrix management organizations desirable
  • Background in data center, healthcare, or other mission-critical facility management preferred
  • Bachelor's degree or equivalent work experience with management/technical emphasis
  • Technical certifications in critical facilities management (e.g., Certified Critical Facilities Manager, EPA certification, electrical license) preferred
  • Must have a strong knowledge and understanding of one-line drawings and the ability to interpret blueprints and CAD drawings
  • Preferred knowledge of AutoCAD
  • Must have knowledge in life cycle analysis of critical and non-critical assets
  • Strong knowledge of critical facility systems (electrical, mechanical, HVAC, plumbing, BMS, fire life safety systems, suppression gas systems, water detection systems, VESDA systems)
  • Understanding of reliability, redundancy, and uptime requirements for mission-critical environments for the client
  • Strong organizational and management capabilities must be able to multitask
  • Excellent interpersonal and supervisory skills
  • Superior verbal and written communication skills
  • Have a proven track record in maintain and managing the operation and capital budgets
  • Proficient in MS Office, MS SharePoint, Excel, Smart Sheet and facility management CMMS software
  • Candidates must be authorized to work in the United States without sponsorship

Nice to have

  • Experience in matrix management organizations
  • Background in data center, healthcare, or other mission-critical facility management
  • Technical certifications in critical facilities management (e.g., Certified Critical Facilities Manager, EPA certification, electrical license)
  • Preferred knowledge of AutoCAD

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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